LensCrafters

Easy to schedule and complete the eye exam. Appreciated the fund of knowledge since vision care embraces multiple avenues across decades of ongoing follow up. The doctor will fax a report to your original provider since the franchise has an essentially private medical server akin to any major insurance company with heavily ironed out internal statistics that were never curated to be published as part of the business plan in a competitive market.

One of the worst customer service experiences I have ever had. From the moment I walked into the store, I felt like I was being treated with disrespect. The man and woman who assisted me were rude, dismissive, and made me feel as though I was an inconvenience rather than a customer who had already paid in full for her glasses. The way they looked at me and spoke to me made me feel uncomfortable and unwelcome. What upset me the most was that I went to pick up a pair of limited-edition glasses that I had already paid for in advance, and they were handed to me in poor condition. The glasses were noticeably crooked, and when they attempted to correct the problem, the situation seemed to get worse rather than better. Because of this, I requested a refund, as I was extremely dissatisfied with both the condition of the product and the service I received. To make matters worse, I had to insist on receiving the original boxes for the glasses, even though they were part of a limited-edition release and rightfully belonged to me. When a customer pays in advance for a product, they expect to receive it in excellent condition and to be treated with respect and professionalism. Unfortunately, that was not my experience. I left the store feeling frustrated, disappointed, and poorly treated. I will not be returning to this store, and I would not recommend it to anyone who values good customer service, professionalism, and respect.

I was very satisfied with the overall experience. The doctor was knowledgeable and thorough, and found the correct solution for my vision challenges. Brad who assisted me with picking out frames was very knowledgeable and personable. I highly recommend this LensCrafters location.

Dr Cosgrove gives a thorough excellent eye exam. She listens to you and does not rush you through. I have been going to her for several years and am thrilled I found her. I highly recommend

I never take the time to write about my negative experiences because honestly, I do not believe anything substantial is ever done to address the complaint. However, this experience is one that needs to be brought to the attention of the corporate office. I normally do all of my business at the Wikes-Barre location inside the Wyoming Valley Mall. No matter which associate is on, my experience has always been a very good one. The store is clean, the employees are friendly, and even when they are busy, they keep you updated on estimated time until I am seen. I assumed this was part of the training and culture at LensCrafters, so that is what I was expecting when I went to a different location. I obviously need to lower those expectations. Since I was already in the Viewmont Mall in Scranton I decided to pop in and see if they had anything new or different. As I walked in, I noticed it was fairly clean and in order. I also noticed that two different employees made eye contact, neither of them said hello. Strange not to greet someone upon entry but I let that go. I walked around for quite a few minutes before someone finally engaged me. It was a tepid greeting but one, nonetheless. I was asked a few questions in a monotone way that felt almost scripted. When the person discovered I was not making a new purchase, it seemed I was now just an inconvenience. Sighs and eye rolls are not good for customer service. I asked for the manager and was “greeted” by what seemed to be an even more annoyed associate. This Justine person treated me like I was some derelict from the street. Her tone was dismissive and very condescending. I was shocked this was the Manager representing your organization. I understand people have bad days, but this treatment was beyond the pale. In fact, I just turned around and waked away as by then I was equally humiliated and angry. Honestly, if I didn’t have such a great relationship with the Wilkes-Barre location I would take my business elsewhere. I will say this; I would rather be unable to see before I would ever go to the Viewmont Mall location ever again.