LensCrafters

I had a wonderful experience here and they went out of their way to help bring a beloved pair of frames back to life for me. The customer service was friendly and fast, and I will be a lifelong customer. Highly recommend

MULTIPLE DOCTORS IN THE CLINIC! Know who you're getting and leaving reviews for. First I want to say that the eyeglasses technicians were amazing! So helpful in so many ways. They are the ONLY reason I'm giving this 2 stars instead of 1. Jan especially was extremely patient with my mom and found some creative solutions to help mom feel confident about her new Rx after the unnecessarily distressing eye exam. The bad...there are two optometrists here and only one is good. Within the last year, 4 of my family members have seen Dr. Seibert who works part time at this clinic. He is fantastic in every way. However, all paperwork, letterhead, business cards etc from this clinic have the other doctor's (Dr. Rommeich) name in them so I think most of the positive reviews for rhe eye clinics are likely for Dr. Seibert, not the primary doctor. This was our experience with Dr. Roemmich:. I accompanied my 73-year-old mother to an appointment with Dr. Rommeich, and his demeanor was dismissive and openly hostile throughout. He repeatedly interrupted her while she tried to explain her symptoms, told her “Don’t talk to me yet,” and at one point told her to “shut up.” During the lens comparison, when she reconsidered an answer, he responded sharply and at one point threw his hands up and said that this was all the magnification he had and asked what he was supposed to do about it. Rather than guiding her through the process, his tone was exasperated and confrontational. He strongly emphasized that she had a large cataract, causing significant alarm, only to later say it was not urgent and to simply try a new prescription. The interaction was so distressing that my mother became physically ill afterward. I informed him that she has a diagnosed anxiety disorder and asked if he could slow down and help put her at ease. He responded that he is who he is and would not change his approach. The visit ended with him telling us to hurry up and leave because he had other patients to see. This behavior was hostile and profoundly unprofessional. It was one of the most disrespectful medical encounters I have ever witnessed. Speaking to a patient this way is unacceptable in any clinical setting. I would not trust this provider with the care of a vulnerable family member. It's shame because the rest of the staff are so great. I hope LensCrafters will do something about this.

Great experience with Jan ! She was so kind and took her time with me . It was my first time getting glasses and she made me feel comfortable with my choices . She loves her job and truly cares about the customer.

Employees all seem to feel very positively toward each other. Also, they all appear to be interested and knowledgeable about their jobs. Store is bright, attractive and clean. Highly recommend!

Very helpful and took time to explain my coverage and helped me find discounts and showed me the options for transitions colors and gave a great customer experience all around