LensCrafters

Mrs. Pat contacted me in January (via text) about coming in. I informed her that I would be in touch. I finally got my updated script. I went in, she stopped what she was doing and immediately helped me. She made me feel valued, we even engaged in an unrelated conversation. She’s a great asset to the company. Anyone I know, I will definitely send to her. ❤️❤️❤️

Recently my wife had received Meta a.i. Ray-Ban glasses as a gift but required new lenses. I purchased new prescription lenses with the intention of changing them myself. After spending over an hour attempting to do this on my own, I discovered it was practically impossible because of the shape of the existing prescription lenses in the glasses. Seeking professional assistance I contacted and then stopped by the Fairfield location where an experienced associate attempted to help me but he also ran onto the same issue. He mentioned to me that if it was possible to be done I should reach out to Matt at the Willowbrook location. I was feeling a bit desperate when I later contacted Matt out of the blue as a last resort. After explaining the issue to him he responded in a positive and confident way to stop on by and he would be happy to see what he could do to help. I stopped by later in the day and Matt spent a generous amount of time attempting to remove the lenses in the recommended fashion. Unfortunately he experienced the same issues I did (at least thankfully confirming that it wasn't user error). However I was now becoming more concerned that I might have wasted my money and that changing the lenses might not be possible. Not being content with a lack of success, Matt then proceeded to come up with a creative and clever solution to remove the old lenses (even cutting his hand as a thank you for his efforts). He then finished by snapping the replacement lenses in place to complete the process. Oh, and did I mention that I did not purchase the frame or lenses from LensCrafters? Wow, what service and what a relief! It is indeed heartening to know that there are great folks like Matt out there who are willing to take the time and graciously provide their expertise to others in need. LensCrafters should take great pride in having associates like Matt on their team; positively representing their company values and brand. Rest assured, I will be sure to continue to share my positive experience at LensCrafters with others and look forward to becoming a customer in the future. Thank you Matt!

Gissel is wonderful with whom to work! She greeted us immediately and shared her smile and knowledge. She helped us find the perfect frame for our faces and assisted us with the purchase of the frames and correct ad-ons for the lenses. I highly recommend Lens Crafters! And I especially recommend working with Gissel.

Sara was so patient and helpful with my experience at LensCrafters. She was very knowledgeable about her job and being able to help and communicate with me. Would recommend a friend here, especially if Sara is their sales associate!

Very welcoming and helpful staff. I was quite nervous walking in as I had just exited the clinic next door and haven’t worn glasses for a while. Brenda was very helpful and knowledgeable throughout the entire process of getting my frames. I selected 5 pairs and she helped me picked the best one that complimented my eye structure all while staying within my budget! Brenda was amazing and I am glad to have gotten frames with added accessories for a good price!