LensCrafters

Excellent customer service. After years of buying glasses here without any issues, I noticed one minor detail about my last pair of glasses I wasn’t thrilled with seven weeks after I bought them. The issue could be corrected with occasional readjustment. Instead of readjusting my glasses, they remade them and permanently eliminated the issue without me even asking for that accommodation. They put my satisfaction above profit.

I cannot say enough amazing things about my experience at LensCrafters, especially with Scott. I broke my glasses this morning while being over 1,000 miles away from home and my usual optometrist, and it truly felt like a crisis. I called LensCrafters and spoke with Scott, who immediately made me feel calmer and gave me several helpful options. He even recommended a repair shop that works with broken metal frames (which was exactly my situation) and also offered to see if he could find frames that would fit my existing lenses. After trying a few other places, I ended up going to LensCrafters and finally got to meet Scott in person — and he was even more kind, patient, and understanding face-to-face. He took the time to look through so many frames to find the closest possible fit for my lenses, and he genuinely cared about helping me, not just making a sale. Not only did Scott completely save my day, but he also helped me get into frames that actually fit my face properly. For years I’ve dealt with glasses that smash into my nose and constantly slide down, and he fixed that problem for me. On top of that, he even gave me the option to try contact lenses with a trial, just to make sure I had a backup while traveling. Scott went above and beyond in every way possible. His kindness, patience, and dedication truly turned a stressful situation into an amazing experience. If you go to this LensCrafters, I truly hope you get the chance to work with Scott — he is an absolute gem and a huge asset to this store. Thank you so much, Scott, for your incredible help and compassion!

Thank you for helping out if state clients. We also received a nice New Years promotion! Best!

My visit to LensCrafters was great. I needed to update my prescription, but I hadn’t been to a vision center since I moved to Utah a few years ago. Everyone made it quick and easy. Wed and Mikelle in the eye center were phenomenal. They quickly got me in as a walk-in new patient and made everything pleasant, friendly, and professional. The doctor was relatable and thorough. Ordering my new frames and lenses was great. It felt more like a personal style consultation than a visit to the eye doctor. They immediately became my new “go-to” for whatever I need.

I came here on Saturday afternoon needing to get my two pairs of glasses aligned. Sean happened to be here that day. And he properly assessed my concern and aligned both my frames to fit my facial symmetry better. He explained everything that is understandable and was very down to earth while being professional. I highly recommend coming here, if not for free frame alignments but to even buy frames if you need any.