LensCrafters

Dr. Hong was great! Very patient and thorough. He made me feel very comfortable and had a very nice disposition. Ralph was also great on the retail side. He helped me find the right glasses for me that also worked with my insurance. Very good experience and great staff!

Would not recommend this location. I purchased RX glasses and sunglasses a couple months ago and first interacted with a gentleman named Roland when I first entered the store, he asked what I needed and I wanted my PD distance added to my prescription and with a curt attitude told me if I bought glasses from them they would do that, I was intending to purchase that day but was very put off by this attitude. I ended up working with someone else that day with no issues with customer service or the items I purchased. Fast forward to today, I went in and Roland was again working and approached me, I stated I had lost my sunglasses and wanted to inquire if there was any coverage and the reply I received was so condescending with a shaking his head no before even offering to look into it or help me in any way he just shut me down. I asked can you please look up the specifics of my purchase which he did but seemed completely put out by it and then quoted me on a new pair but after this poor customer service interaction I declined and in the future will seek what I need elsewhere. Really disappointed in the customer service here.

I recently had an issue with my new meta glasses and stopped by LensCrafters at Apple Blossom Mall, and I can’t say enough good things about the experience. Mr. Jonathan Glover who helped me truly went above and beyond. I came in feeling stressed about the problem, but they immediately put me at ease. He listened carefully, took the time to thoroughly assess what was going on, and explained everything clearly. Instead of just offering a quick fix, they made sure the issue was would be resolved and that my glasses would be fixed. What really stood out was his patience, professionalism, and genuine desire to help. I never once felt rushed or like an inconvenience. He treated my situation with care and made sure I walked out completely satisfied. It’s rare to find customer service like that these days. Thanks to him, what started as a frustrating issue turned into a fantastic experience. I’m so grateful for his help and would absolutely recommend this location to anyone needing eye care or adjustments!

These guys are fantastic! So helpful and courteous. They always do their best to insure that I'm happy with my purchase. Thank you!

Both Nicole and Jeremy have assisted me during multiple visits and have always provided outstanding customer service! Super knowledgeable and friendly - just the best! Thanks!!