LensCrafters

Great service. They got me in on a days notice for an exam and were quick to get my son a new pair of glasses. Jasmine was a a big help. We could not figure out some insurance things and the place was super busy. So we got the glasses in a quick 34 minutes and decided to call back to resolve any over payment. Ryan the manager was on the ball called the insurance, figured out how to resolve everything. Best part is ... nothing out of pocket and was able to get the full amount back right away. Way to go Eyemart, you guys made a confusing situation easy to figure out and went above and beyond. Nice to see people who take pride in what they do!

I had an appointment on Tuesday with my optician, Dr. Tom. He’s very thorough and easy to work with. Found some frames that I can’t wait to arrive early next week.

Great service! Doc was friendly and knowledgeable. Randall, the assistant manager at LensCrafters, was amazing! He helped me pick out my lenses and glasses and made the whole experience easy and fun. Super knowledgeable with a great sense of humor. Highly recommend!

I have purchased 3 seperate pairs of Oakley prescription glasses from this LenzCrafters. Every time there has been some sort of hiccup on their communication in coverage, price or insurance etc. When I purchased my first 2 pairs I was informed by the LenzCrafters team at Bay Park Sqaure that the insurance covered broken, lost, scratched etc. I ended up losing my first pair during travel and when I contacted them for the insurance coverage I was told the person who sold me the glasses was incorrect on what was covered so I would need to pay out of pocket for my new pair. I ended up buying another 2 pair because I needed the glasses. Not even a year later I was cleaning the lenses and one of my pairs snapped in half. I brought them in and it wasn't a free replacement. I still had to pay $50 out of pocket to get my new pair of glasses. Fast forward another 6 months and with working construction one of my pairs got smashed when I set them down. I brought them in and lenzcrafters told me that I am just over the 1 year mark so there is no longer insurance coverage. Not once did their team tell me the insurance is only good for 1 year. So now I am out the money I paid to have insurance and out of a the money I spent on the glasses. This place is a scam and a waste of money. Will not reccomend. I will be dealing with local and family owned from now on.

My experience was wonderful. I had immediate attention as I entered the store. The young lady who was helping me was very knowledgeable. She answered all my questions and concerns. I was very comfortable with her efficient service.