Lenscrafters

I’ve been coming to this Eyexam / LensCrafters for a few years now. They’ve always been very courteous and helpful…from the person that does the pre-exam tests to the optometrist to the people at the front who help you select glasses and work with your prescription/budget. Ed, the manager, is awesome. He was patient, answered my questions, and helped me get on my way. I strongly recommend this location to those seeking an easy-going, non-stressful eye appointment.

Ed and Dylan were very helpful. Ed gave me the best deal and made me feel very comfortable and confident in what I was getting today! The whole staff is just very friendly and was out of there pretty quick. Thanks again to Ed and Dylan!

Great doctors - but go elsewhere to buy your frames or contact lenses. They were having computer issues the day I tried to order contact lenses. I had a 10% off coupon that they said they would keep in my file and so then I would just have to call in place the order. When I called in they couldn’t find the coupon, so I wasn’t able to use with my order. Have been a patient here for over 20 years, loyalty means nothing to them. I’ll find someplace else to make my purchase.

Worst experience ever? I went to get an eye exam. I went through the whole process and at the end, they said my insurance would not cover my exam and they wanted me to pay everything out of my pocket for me and my wife and for me to take it up with my insurance, terrible Customer Service. I was there two hours to find out at the end of the two hours my insurance does cover my exam and glasses. Shame on me for sticking around and getting glasses from Lens Craft. The second worst experience I had with lens craft. Went to pick up my glasses, and the lady behind me was help before me due to her being a regular customer. The lady specifically told Ed who was helping her, that the man in the blue shirt was here before me, and Ed kept on helping her. Once again, terrible customer service. And the third worst experience turns out my glasses were not ready, had to come back another day. Terrible Customer Service. I had to give a one star review in order to post review, but if there is a -5 star review, that would be the one I would choose.

Unfortunately, a less-than-ideal experience with an incorrect diagnosis of an eye condition from the optometrist here has led me to go elsewhere. The selection of eyeglasses is decent and it is nice that they will make the frames there within the hour. I will say that there is plenty of parking at this location.