Lenscrafters

Stephanie greeted me warmly and took the time to thoroughly explain progressive lenses, including the pros and cons. She was honest and transparent throughout the process and went the extra mile to compare the cost of replacing only my lenses versus purchasing new frames. She also reviewed my previous order history and confirmed whether I still wanted the same features for my new glasses. Stephanie was detailed, patient, and attentive to my needs. Even as the store became increasingly busy, she efficiently assisted other customers while still making sure all of my questions were answered and my needs were met. She was professional, knowledgeable, and an absolute pleasure to work with.

We had a wonderful experience at LensCrafters today! The entire process was smooth from start to finish, and we truly appreciated the pleasant and welcoming atmosphere in the store. A special shoutout to Stephanie, who assisted us throughout the visit. She was incredibly kind, patient, and knowledgeable in helping us choose the right frames and lens options. She took the time to explain everything clearly, answered all our questions, and made sure we felt comfortable and confident with our decision — no pressure at all. Her professionalism and friendly approach made the experience stress-free and enjoyable. It’s always refreshing to receive such attentive customer service. Highly recommend this location — thank you again, Stephanie, for your excellent help!

I have been a customer of LensCrafters for several years and have generally had positive experiences until my most recent visit in April 2026. I arrived approximately 10 minutes late for my scheduled appointment due to unusually difficult parking at Arden Fair Mall that day. Despite the minimal delay, I was informed that my appointment had been canceled and that I would not be seen. I was told that another customer, who arrived early, had been taken in my place. I was then offered the option to wait one to two hours if I still wanted to be seen. What was most concerning was the manner in which this situation was handled. The employee I spoke with, who identified herself as the manager, communicated this decision with a dismissive and unprofessional demeanor, which made the interaction feel disrespectful rather than customer-focused. As a long-time customer who pays out-of-pocket for services, glasses, and contact lenses, this experience was disappointing. My mother is also a regular customer at this same location, and we have both consistently chosen this store because of past service quality. I understand that schedules need to be maintained, but I would have appreciated a more reasonable accommodation or, at the very least, a more professional and respectful interaction. They list two customers this day.

Steffanie was awesome with helping me select lenses. She was patient, knowledgeable and fun. We laughed a lot and she had a great attitude. It was a pleasure doing business with her and Lenscrafters. I got two pairs of designer glasses at a great price. Go Lenscrafters!

I was seen by Andre who was very courteous and extremely knowledgeable with the Eyewear they sold as well as, eye measurements which was very impressive. Andre's customer service manner was impeccable he made me feel very comfortable while I was feeling anxious about my poor eye sight trying to read all the things i needed to sign in the contracts. I am now officially a customer of this Lens Crafters store inside the Arden Way mall! I will definitely be telling all my friends and family about how wonderful my experience! Thank you so much Andre 🙏🏽