LensCrafters

I have had really great care here so far. I used to go to them years ago, really liked them. I had moved out of the area yet came back, and recently found them again close to home. The optician Kim helped me tremendously today, and Veronica was welcoming and was friendly to work with during my original selection process. They really honor the 30 day happiness guarantee and I am grateful. Learned some new tips about glasses, yet have been wearing them since 2nd grade!!! Ty ladies!

Today I visited LensCrafters on 1813 W, New Haven Ave (US 192), West Melbourne, FL 32904. The visit was a total pleasure from arrival to departure. The admission clerks, the nurse practitioner, Dr. Walter herself and a gentleman named Lou in the Frame and Lens section were all very personable and treated everyone like a family member. You don't see this kind of interactions in many places. No wonder they are booked solid months in advance. Keep up the good work. Thank you!!!

My best eyeglasses /optometry experience in years. The staff is nice, patient and professional. The customer service is the best. I have worn eyeglasses for at least 20+ years and this has been the best experience so far. If you are not happy with something they are willing to work with you and I greatly appreciate this.

Just got my new glasses. I'm very happy about the quality. Last 2 glasses I've got from other places did not make me wear them when driving. I just put this on and drove 1h:39m and still have them on inside the terminal. Thanks

Second time at this location and thought Veronica was professional, friendly and helpful. However, store manager and oculist, Guillermo tried to scam me- so be careful! During my most recent visit, because now they use the Ipad to show your the itemized cost of your glasses, which they only show it to you for 10 seconds max, where you are not able to take time to read and understand the charges, Guillermo had added all the extra features, like anti-scratch, anti-reflection, etc, etc, etc, every charge pretty much on his own. The cost of my glasses with insurance came out to ~$260. It was only after I asked to see the Ipad again and asked him to go over each charge that he removed all the additional features to my glasses, the cost went down to $50 total. I called him out on how he appeared devious and lacked transparency given he did not go over any of the charges with me and automatically added them without getting my approval. He tried to give me a lame excuse about it. But I thought this was very devious, especially coming from the store manager. But that tells you the nature of this place. So be careful- when buying prescription glasses, ask for them to review each charge with you- they were not fully itemized on the Ipad either, i had to ask them click in each category (like lenses) to uncover each charge specifically. Warning you may be scammed and overcharged here!