Lenscrafters

The Frantz location is so helpful. Two times I have gone is to ask about repairs or adjustments for my husbands Oakleys. Both times they have done it quickly and with a smile. It is very hard to find a company to help with Oakley’s but they know their stuff. And it was free!!

I’ve been coming to LensCrafters for about 15 years and have always had good experiences, but I wanted to recognize the outstanding customer service I received from Jamison. From my first phone call to my visit in the store, he was friendly, professional, and genuinely helpful. I needed new lenses, and he made the whole process easy and seamless. He took the time to answer my questions and made sure everything was taken care of. Great customer service can be hard to find, and Jamison really stood out. I left very happy with my experience and wouldn’t hesitate to recommend both him and LensCrafters to anyone.

Don't believe their lies it a racket. Got glasses there for my son and I a year ago. They tried selling me the "protection plan" I said no because he always breaks them about a month or 2 after the warranty expires. The woman said oh that's ok cuz we usually let people still use it even if it's a month or 2 expired. You just have to pay $25. I foolishly bought the plan. Today we go in cuz my son's glasses broke right on time about 2 months after it expired. I was told it was expired by the very same woman who sold it to me! She proceeded to tell me it would be $300 for the exact same frames. Nope, and you just lost a family of customers for life. I've spent thousands at this store over the years. I hope that protection plan lie was worth the thousands this store will not get from us in the future. While she gets flights to India to get expensive nail treatments, I can't afford either, nor can I afford to buy my son new glasses at this over priced store.

The eye technician who helped me get my glasses was helpful regarding costs and options. In addition, she made a helpful recommendation regarding sunglasses lens colors and gave me time to run into the sunshine in the parking lot to experience the differences. The doctor was extraordinarily helpful because of his ability to explain each step by narrating what was happening and its purpose.

Excellent customer service and satisfaction with our representative Lori! We were so pleased to have been assisted by Lori because she took the time to explain and assist throughout the duration of our visit! Will highly recommend this location and assistance from Lori to others! Thanks Lori for your time and efforts and for making our LensCrafters experience a memorable one!