LensCrafters At Macy'S

I had a very disappointing experience at this LensCrafters location. I came in intending to purchase glasses and presented my prescription when asked. Instead of taking the time to carefully review it, the employee immediately became dismissive and repeatedly told me it would be "illegal" to use it because he didn't want to risk his job. My concern is not with LensCrafters' policies. If my prescription could not legally be used, I completely understand that. My concern is the employee's attitude. He did not take the time to review the document properly, explain the policy respectfully, or offer any alternatives, such as scheduling an eye exam or discussing other options. It felt as though he had already decided not to help me before our conversation had even begun. Unfortunately, I did not get the employee's name. To help identify him, he was a Black man of average height with a beard and no mustache. I hope this description helps management identify the interaction. As a customer, I expected to be treated with courtesy and respect. Instead, I left feeling unwelcome and dismissed, and I chose to take my business elsewhere.

Absolutely Terrible Experience — Zero Professionalism I don’t even know where to begin. The service here is an absolute disaster. I walked out with my lenses and received zero documentation — no receipt, no order confirmation, nothing proving those lenses are even mine. That alone is unacceptable. To make matters worse, the staff can’t even agree with each other. One associate told me I could switch from single vision to progressive lenses. Another flat-out said no. Which is it? How can customers make informed decisions when your own employees don’t know your policies? The salesperson was completely clueless — unable to answer basic questions and clearly untrained. This is not a minor inconvenience; this is a fundamental failure in customer service and basic business practices. I would not trust this place with something as important as my vision. Save yourself the headache and go somewhere that actually knows what they’re doing and treats customers with basic respect. Would give zero stars if I could.

Wonderful service! Came in for an exam and had a pleasant experience! Erica, Jamel & Deqwinn helped me with selecting frames and which lenses would be best for me. I will definitely be back soon!!!

Dr Behrens has been my optometrist for over 20 years; he's an excellent doctor!!