Extremely disorganized and poorly run from start to finish. From my very first visit, the experience was frustrating. The woman at the front desk was rude and dismissive. After waiting to see the doctor, he recommended a specific procedure and instructed me to schedule it before I left. When I went to book the appointment, the front desk employee refused to schedule me with the doctor who had just recommended the procedure. She even asked whether I “knew him personally.” I had to explain that the doctor had literally just told both of us that I needed to see him. She reluctantly scheduled me in what seemed like an unusually small appointment slot. At my next visit, I arrived early, was taken to the back, and then sat in the waiting area for an hour and a half before anyone saw me. To make matters worse, they attempted to treat the appointment as another initial consultation instead of the procedure it had been scheduled as, which would have required another office visit and another charge. After explaining the situation to multiple employees who seemed completely unconcerned, the doctor finally performed the procedure. Unfortunately, the procedure itself was disappointing. It was done without any meaningful assessment of the area beforehand, and a significant portion of my eyelid was missed. After paying for multiple appointments, I was then hit with an unexpected bill online. Neither the office nor the billing department could explain what the charge was for—they simply told me I had to pay it. Between the rude staff, excessive wait times, scheduling confusion, poor communication, questionable billing, and disappointing medical care, this was easily the worst healthcare experience I’ve had. I cannot recommend this practice to anyone. Look elsewhere for your care.
