Lenscrafters Optique

I purchased a pair of Essilor Varilux lenses and was was blown away by the quality and clarity of my new lenses. I cannot find words on how much my vision has improved. I know they are expensive but worth every penny. The store manager, Christine and the entire staff were tremendously helpful. I know it sounds too good to be true but in this case really was. Thank You Christine, thank you LensCrafters.

I had an eye exam with Dr. Maria L. Casas at the LensCrafters inside Macy’s at Miami International Mall and left feeling genuinely disrespected and uncomfortable. The receptionist was warm and welcoming, and I was actually excited for this appointment. I’ve been wanting a new pair of glasses for a while, and this visit was meant to be a thoughtful Valentine’s Day gesture from my girlfriend. Unfortunately, that excitement ended the moment the exam began. From the start, the tone felt impatient and dismissive. When asked what was wrong with my eyes, I explained that I don’t have a known issue, just that one eye seems slightly stronger than the other. Instead of guiding the exam professionally, the response felt confrontational, as if my answer was inconvenient. During the vision test, if I hesitated or could not clearly read a line, I was spoken to sharply and told to “focus on one letter.” Being questioned in a frustrated tone for not seeing clearly during an eye exam is both ironic and unprofessional. Patients come in because they cannot see clearly. That is the entire point. The exam felt rushed, mechanical, and tense. There was no effort to make the experience comfortable, no explanation of what was being done, and no reassurance. The atmosphere felt intimidating rather than clinical. I left feeling small, embarrassed, and unwelcome. After reading other reviews describing similar concerns about impatience, attitude, and rushed exams, it’s difficult to dismiss this as a one-off experience. When multiple patients over the years describe the same behavior, that speaks for itself. I paid out of pocket for this exam. I expect professionalism, basic courtesy, and a level of care that reflects the reputation of a brand like LensCrafters. Clinical skill is important, but bedside manner is not optional. How you treat patients matters. I’m sharing this not out of anger, but because people deserve to know what they may experience before spending their time and money here. I hope management takes this seriously and reflects on the patient experience at this location. Unfortunately, this experience has cost this location a customer.

Receptionist was very rude, she called me asking to confirm my appointment and I asked for a few minutes to get my finances in check because I am switching insurance, she responded with "I need an answer now." I have been a patient of Lens Crafters at International mall for 4 years now and I have never been treated like this. I expect the workers there to be understanding of the patients troubles instead of giving attitude. LensCrafters lost a customer today. Horrible service.

Just picked up my glasses and I am so happy I went to this location. The frame selection and the service is great. Thank you Frank for helping me with my glasses.

Just like the other Lenscrafters visit, Christine was extremely helpful. Very grateful she was able to resolve my issue.