Macarthur Eye Care

I had an EXCELLENT experience working with Crystal today to find two pair of eyeglasses. I wanted to use my UT Benefits with Superior Vision, and also take advantage of the 50% off frames and lens with a second pair. Crystal took the time to show me all of the cost comparisons and helped me select the eyeglasses that I LOVE! She was very patient and kind. I felt she sincerely cared about my purchase and encouraged me to ask all the questions I needed to make an informed decision. If you come here, please ask for Crystal. This was the BEST experience I’ve had here at this location! Thank you Crystal! I will tell all my friends and family members as well.

We had a really great experience at LensCrafters today when we went to get glasses for our daughter. Everyone there was so friendly, patient, and helpful from the moment we walked in. They took the time to help us find the right glasses and answered all of our questions very patiently. We never felt rushed, and they were with us throughout the whole process, even until we walked out of the store. I really appreciate how kind and professional the staff was. Their customer service was excellent, and they genuinely made the whole experience easy and comfortable for us and our daughter. Thank you to the entire team for being so helpful and making our visit such a pleasant experience. We will definitely recommend LensCrafters to our friends and family!

I had a great experience at this LensCrafters! The store looks like a boutique…it’s so beautiful. Jordan was incredibly helpful throughout the entire process of selecting my new glasses. He was knowledgeable, patient, and took the time to help me find frames that fit both my style and needs. His customer service was exceptional, and he made the experience easy and enjoyable. If you’re looking for someone who truly cares about helping customers find the perfect pair of glasses, I highly recommend asking for Jordan. Thank you for the outstanding service!

I had a great experience at LensCrafters! Chriselda was incredibly helpful and quickly fixed and reattached the arm on my glasses when I was in a rush. They also cleaned my glasses for free, which was a really nice touch. I truly appreciate the excellent customer service and how friendly and accommodating Chriselda was. Highly recommend!

I am extremely disappointed with my experience at LensCrafters. I paid $272 for the sunglasses lenses alone, not including the frame, because I expected premium quality and excellent customer service. Unfortunately, my experience was the complete opposite. The first set of lenses they installed was incorrect and made me feel dizzy. I had to return to the store, and they acknowledged it was their mistake and remade the lenses. As a result, I had to wait another 10 days. During that visit, I was told I would receive a gift or reward for the inconvenience, but I never received anything. After receiving the replacement lenses, I noticed they scratched very easily with normal use. I returned to the store while I was still within the 30-day guarantee, expecting them to stand behind their product. Instead, I was treated poorly and told that the only solution was to purchase a protection plan. I refused because I don’t believe I should have to pay extra to address an issue with expensive lenses that are still under the guarantee. From the incorrect lenses, to the unfulfilled promise, to the poor durability of the replacement lenses and the disappointing customer service, this has been a very frustrating experience. I expected much better from LensCrafters, especially considering how much I paid. I hope management takes customer concerns seriously, honors the guarantees they advertise, and treats customers with the respect they deserve.