Manish Shah OD

I saw a negative review from six months ago and honestly thought they must have been talking about a different place, because John is the absolute best. Every time I walk in, he greets me with a smile and genuine kindness. I’ve had numerous pairs of glasses made here, and he has never tried to upsell me or overcharge me. It’s just not that kind of place. Great service, honest people, and someone who truly cares about his customers.

Had an off putting experience here. Was trying on glasses and taking photos to remember which ones I liked, and the shop owner told us there was a no photo policy, so I apologized and stopped taking them. That was reasonable. Then a second later, he added, “yeah, you can just put those back”, at the glasses I was holding, which I found really rude and dismissive. We just left the shop immediately because we didn’t want to buy there. I was just taking note of the glasses we liked in case we wanted to come back and get them after shopping around at other stores too, but I guess he has a no tolerance policy for a very normal shopping behavior. Not a very smart business move, as he just lost a potential customer. Now, I’m never going to return to buy frames or get my glasses repaired there. Such a shame since the store is close to where I live. Owner should know that an immediate sale isn’t everything. Customer experience and reputation matter too. I’m sure his other clients in the room overheard too. Was it worth making things awkward for your other clients too? Not a great look for you in my opinion. Smart business owners think long term.

John at The Eye Store is literally the nicest man in the entire east coast! I originally went to his uncle's shop in Cambridge (Custom Eyes - also highly recommend) and then eventually switched to The Eye Store as its closer to home and my insurance changed. The storefront is lovely, his selection is great, he is SO kind and knowledgeable and I am very glad I found this place! Some ladies like to cut up with their nail tech or hairdresser - I like to cut up with John at The Eye Store lol 10/10 I couldn't recommend more!

I had a pretty scary situation happen this week. I woke up with severe eye irritation, went to urgent care, and then saw an ophthalmologist who diagnosed me with a corneal ulcer. Thankfully we caught it early, but I was told I absolutely could not wear contacts, and I didn’t have glasses. We called multiple optical places and were told same-day glasses weren’t possible because my prescription is so high. As a last resort, we found this store and decided to try one more time. From the moment we called and explained the situation, he was unbelievably kind. He immediately told me he could make it work and even offered to stay open a little later to help since I was in pain and had no way to see. When we arrived, he greeted my mom and me so warmly. You could just tell he genuinely cared. He went around the store personally helping me pick out frames that suited my face and made the whole experience feel calm instead of stressful. The frame selection was great, and he took his time making sure everything was right. In a situation that felt overwhelming and uncomfortable, he made it easy. It’s rare to find that kind of kindness and willingness to go above and beyond anymore. From now on, I’ll be coming here for all of my glasses and contact needs. I’m incredibly grateful.

I love The Eye Store and John in particular. I used to go to one of the large chains. Then one day I needed frames ASAP as mine broke the day before a trip. John came to the rescue. I have been going there ever since. The quality of the frames is excellent, and the service is speedy but also of very high quality. I will not go anywhere else now. Highly recommend.