Mark Fontaine OD

Incredibly disappointed with the customer service here. After first being handed the wrong prescription, we received a call yesterday and were told the correct contacts were ready to pick up! Once again, I drove out of my way to the office, only to find out the contacts weren’t actually there. The front desk just slid a sample pack at me. Obviously frustrated knowing I now have to make a THIRD trip for this one pair of contacts, I left the office with the random sample pack. To make matters worse, when my boyfriend called for answers about his contacts, the front desk was more worried about complaining about my frustration in the office than reassuring him that his order—which we already paid for weeks ago—would actually be correct this time! I’m now facing a third trip to this office due to their mistakes, hoping it won’t turn into a fourth.

Brought my 15 year old grandson into this office for an eye exam in January 2025. We were told he had 20/20 vision after a 12 minute exam. We left the office and my grandson complained of seeing double when looking at distant objects. We drove back to the office immediately to discuss this with the doctor. He said his vision was fine. My grandson was adamant that he had double vision so I called the office several days later to talk to Dr. Fontaine because I was not satisfied with his diagnosis. I voiced my concern about my grandson’s ability to drive in the near future with this condition. The doctor did not offer any further testing and again said his vision was fine. I then made an appointment with another eye doctor who after a half hour said my grandson needed prism lenses to correct this. We picked the glasses up today and they have corrected his distant vision. I don't understand why our concerns were dismissed so quickly and why the doctor did not offer any additional testing . I am glad I took him elsewhere.

First visit and really like this office. Mark LaFontaine is a good optometrist who doesn't try to push glasses on you unless you need them. Also very flexible for scheduling. AND ... kudos to the receptionist who guided me over the phone to the office when a detour made me take another route and had me "lost" about a mile away. Recommend!

Friendly and professional. All five of our family members see Dr. Fontaine for eye exams and eyeglass and contact prescriptions. Cheerful staff always helpful with appointments, both scheduling and rescheduling!

I have been a patient of Dr. Fontaine's for over ten years, since I was a child. It's always a pleasure to "see" him and Barry. 😂🥁👏🏻