Martel Eye Medical Group

This is an in-depth review of this office. Starting with the scheduling process, the call took a reasonable wait time expected of typical medical services. On the day of my appointment I was quickly signed in and after turning in my paperwork, the rest of the process including the wait, eye exam, and results took 18 minutes. That was just my experience. The doctor who attended me was kind, efficient, and knowledgeable. However, there is one thing that led me to remove a star and that was that this office uses positive cylinder values for prescriptions, which is the opposite of most optometrists. This changes all the values drastically and if you’re not aware of this, it might seem like your prescription changed dramatically. I actually went back to the office thinking my prescription was wrong but it actually only needed to be transposed into negative cylinder values. If this confuses you, that’s to be expected. I had to research this to figure it out. That being said, I would suggest that this office lets their patients know that their equipment reads in positive cylinder values. Or maybe give patients both positive and negative cylinder transpositions. At the very least, I would’ve liked the doctor to explain this to me. Will all things considered I’d give this office a 4.5/5.

I have a 67 year old client that I took here because it was covered by his Medi-Cal insurance. He was a new patient to them. He is elderly and disabled with cerebral palsy. His very old wire frame glasses broken while he was sitting and turned his head to look at me. (That's the background.) The first available appointment was a week later. In order to pick out his glasses, we had to come back a week later, which I thought odd because in my own experience, I chose mine on my way out. So we came back a week later and picked out his glasses. At this point he hasn't been able to see for two weeks. On our way out they said they would call us in 3 to 6 weeks when they get the glasses in. 😶 We started calling every week exactly 7 days later every Thursday for 6 weeks. Today we found out that they received the glasses 2 weeks ago even though they told us that they hadn't come in. They even had a note from 2 weeks ago saying that they left a message. I checked his phone history. They only calls between his phone and the office was our outgoing calls to them. My poor guy hasn't been able to see for 2 months. Every time his phone made any sort of sound, he said, "It must be my glasses." I hope this has only been our experience and no one else's. This is totally unacceptable.

Terrible experience. Our appointment was at 11:20 AM, but we weren’t seen until 1:40 PM—over two hours of waiting. Sitting that long with little kids was frustrating enough, but it was even worse seeing people who arrived after us get called in first. No explanation, no communication, and no respect for our time. Would not recommend at all.

I went to them because my insurance sent me here. When I first called I thought it would be a smooth experience because the woman who booked my appointment was pleasant and helpful in getting me a quick appointment. I informed her during our conversation that I worked 6 days a week 10 hour shifts so I would have to call off for this appointment. When we got there my daughter had her exam and I thought right after she would be able to chose her glasses. That WAS NOT THE CASE! I was told that we would have to make ANOTHER appointment for her to chose her glasses. Which frustrated me because I would have to take off AGAIN and this wasn't told to me when making the appointment. When I expressed my frustration no one in the office was apologetic they just asked if I still wanted to schedule an appointment. Trying to use my insurance I made another appointment for her. When we came back the selection was TERRIBLE. Very small selection and they all looked the same. When I requested to look at more and pay the difference she told me it wasn't allowed with insurance. I told her I would just go to Stanton Optical and she stated she tells people not to go to Walmart or Stanton because they lie! After I was deceived by her company TWICE!! I would not recommend. I have gone to Stanton Optical twice before but only went here to use insurance but NEVER AGAIN!!! I would rather pay out of pocket!!

Just awful. The staff is very unprofessional and impolite. The prescription made wrong, for me and my wife as well, in inappropriate way, so we can’t wear our glasses. This place just abuses the medical. We filed this information to our insurance provider as well