Massachusetts Eye and Ear

Went into the ED early Saturday morning. Staff was kind and took care of my issue rapidly. Nurse Michelle was friendly and efficient at triage. PA Harwood was capable, efficient, personable and overall excellent. Several facilities issues: 1. The hand wave sensors to unlock the door to depart were difficult to activate when exiting 2. The open air parking lot across Storrow Drive had its entry arm stuck at the half raised position. 3. Exiting from parking facility directly into the left passing lane of Storrow Drives seems dangerous. Two basic safety measures: a mirror to be able to assess whether a car is approaching and whether it’s safe for parking lot traffic to drive onto Storrow; and a blinking light with sign for Storrow Drive traffic with “Exiting traffic into left lane” seem prudent. So summary: staff excellent 5/5 Facilities management has some things to work on 3/5 (Waiting room was in good condition. That says a lot). Was in and out in under 50 minutes. Thanks for good and friendly quick care.

Shout out to chef Aaron Passley in the cafeteria. "You're the architect and I built it!" I had such a fabulous lunch last month that I came back to him. Kind, talented, and enthusiastic. Thank you Mass Eye & Ear for finding great staff all around!

Had an appointment with Dr ABdul Aziz and had a follow up question and was swiftly dismissed. My question was about something that was discussed at my decent appointment. Very irresponsible and unprofessional of the people she has fielding her emails. HOW is a patient not allowed any semblance of follow-up care? 0 out of 10 for ease of scheduling, care for patients, and for overall experience at a BOSTON hospital. The doctors don't CARE. they are extremely dismissive. Go anywhere else for a doctor that actually cares about your well being. The doctors in otology are the most uncaring people. Why am i finding myself pleading with her receptionist valeria to allow a question to get through to dr abdul aziz? It’s a simple question based on most recent visit 1 1/2 weeks ago. It’s impossible with these docs. Anyone that says hospitals and doctors are great in Massachusetts, why are the reviews so bad for mass eye and ear?? This is a perfect example.

I've been followed at MEEI for the last couple years due to chronic ear issues. My experience has been spectacular across the board. Both my trips to the ED were incredibly simple. Short waits, friendly staff, incredibly prompt nurses. My luck with ED providers has also been nothing short of spectacular. Dr. David and NP Alexa were the ones I've seen in the ED and both were fantastic. For surgical purposes and follow up I've been seen by Dr. Jung in Otology who is equally great. My only complaints (and that word may be a stretch) are the parking situation is abhorrent and the occasional wait for follow up appointments. Not exactly unexpected circumstances when it comes to a Boston specialty facility though. Overall cannot recommend them enough. I'll keep traveling the hour plus for exceptional care

I would give this emergency room 0 rating if it’s possible. Its registration staff is so rude and lack empathy. They don’t care if patient is child with eye injury. I waited for more than an hour without even hearing back for triage. Had to leave for Boston Children’s Hospital in uber with my child who was not able to hear pain in his eye but this people never cared.