Edit: Even after this review they have a copy and paste response to speak to a patient advocate. As someone who runs businesses and answers the public; how completely unacceptable to not write a new, targeted response to my specific complaint, let alone all other reviews. A lot of accountability and protocol reform needs to happen in this facility.
Absolutely the worst hospital visit I’ve ever had. Negligence from the front door on, and it goes all the way up the chain. Doctors that forge clinical notes & change injury’s/symptoms, nurses that give false information to insurance advocates, patient advocates that are not truly separate from hospital, and risk management that is complicit with it all and will give you excuses for the staffs poor behavior. Try to escalate, you’ll continue to be blocked every step of the way including nurses refusing to get the house supervisor. Even after the visit, refusing to be held accountable. Do not send your loved one to this hospital if you care for them. This is the resounding opinion of DFW inhabitants, I only found out half way through a week of in my opinion negligent care. Go somewhere not for profit and where they care about their oaths.
To add to this review after reading other reviews with similar issues, each person is given a patient advocate number. I would not expect help from that team; if they’re not able to escalate past that level and do not want to get their C-Suite involved, may all need to go HCA ethics board or to TX state. I appears to be a woman’s health red flag and RISK according to the reviews, community input, and really anyone I’ve asked at all about Medical City. It’s sad for the staff that work there that try to do their best, even their own employees were agreeing to go somewhere else!
