I had a very disappointing experience with Dr. Marie Homa-Palladino. My son could not tolerate Ortho-K, and when I informed her that we needed to discontinue, she repeatedly tried to pressure me out of that decision — suggesting refitting, other treatments, and even saying my son’s eyes would “get worse.” She also dismissed the negative Ortho-K experiences I had researched as “bogus.” It did not feel like guidance; it felt like an attempt to keep the sale. After returning everything*, I emailed to document the discontinuation and next steps and never received a reply. Weeks passed with no communication and no follow-up, even after my husband left a voicemail more than once. Only after we were forced to escalate the situation did the practice finally respond. Based on the lack of professionalism, the pressure tactics, and the complete lack of communication, I cannot recommend Dr. Homa-Palladino or this practice. *Per the agreement, I only needed to return the lenses. Instead, Dr. Homa-Palladino took the entire kit, which felt unprofessional. UPDATE: Following weeks of delay, we received two refund checks — both wrong. The first was issued in my minor child’s name and for an incorrect amount. The second was also for less than the contractual refund owed. Issuing inaccurate checks twice demonstrates serious administrative negligence. Patients should not have to chase down proper reimbursement from a medical practice. This experience further validated our decision to discontinue care.
