Mercy Eye Care - Hampton Village

I bought my first pair of eye glasses at this place to use as cheaters instead of wearing cheaters that would strain my eyes. I spent around $325 and found the cutest frames all gold and only reason I chose those frames because it was all gold. I’m very picky with my sunglasses and now glasses for reading. The lens fell out so I called them and they said to bring them back. One of their employees took my glasses to the back to fix the lens. When she gave them to me I could tell something looked different but I was in a hurry for another appointment. I didn’t notice till later the frames the part that goes over my ears was totally changed out to a black frame. I DO NOT like black on my glasses and would not have bought them that way. They point blank are lying telling me they only canned the screw on them. Lies Lies Lies!!!!! I will never step foot in that place and only wished my friend and I spoke before I went there because she had issues with them too! Do not go there unless you want problems! I can’t stand liars!!!!!!!!!!

My family and I have been coming for years and never a bad experience. Staff is very attentive and the optical staff are the best when it comes to selecting eyewear. Keep up great work!

Listen to the reviews and run, the Dr was nice but the workers were rude. I’ve been left with horrible migraines and blurry vision due to receiving the wrong prescription. I asked to get an appointment that worked with my schedule and they were unable to accommodate. So then I asked for a refund and the receptionist was just down right rude. Refused me the number to billing. They treat people like trash because it’s the city. They would not act like that in Chesterfield to patients. Very sad and disappointing.

This locations costumer service was awful. Specifically with the gentleman that worked there at the front desk. My appointment itself was fine, but when I came out to pay it was horrific. The opposite of relaxing and helpful. I had walked out with an initial price of $206 for my new lenses and at the desk this man was trying to upsell me an extra $70 for “reflections” put in my glasses. NONE of which was explained the right way. He simply kept on repeating “you will need them” “you should get them” and explained nothing further than that. I don’t know if this man has vocational issues but that’s what is sounded like. He kept on pushing the sale to me so I felt as if I had no space to even say no to him. Then I went to TRY and choose a new frame and he kept on walking back and forth CHOOSING FOR ME the frame and lenses when I did not ask him to. Completely imposing on me. At some point, the glasses I chose he picked them up and threw them to the side and said “I don’t like these on you” and then said “these look like safety glasses” when at NO POINT I ASKED HIM WHAT HE THOUGHT OF SAID GLASSES. VERY unprofessional, VERY Imposing. I felt as if I had no say. I walked out upset.

I've never had a disappointing visit with these guys. Been with them for years now with no issues whatsoever. The staff is always kind, helpful, and reliable. Thanks for another great visit!