Mercy Eye Care - Optical Shop - Medical Tower A

I went to the Mercy eye care at mercy hospital. a young lady named katelyn had waited on me.I was bringing back a pair of glasses that I was not satisfied with I thought it was going to be an issue , and I was going to be stuck with these glasses katelyn took me immediately She gave me other options for better glasses.Made a couple suggestions which were great.I ended up with a very nice pair of glasses.They fit much better here.I thought there was going to be an issue.I was in and out of there in 15 to 20 minutes. It was a very nice visit returning my glasses. I highly recommend mercy eye care and I will continue my eye care there for my next pair. Sandy Atchison

I had an extremely disappointing experience at Mercy Eye Care involving repeated errors with my daughter’s glasses. What should have been a simple visit turned into more than three months, eight trips to the office, and multiple interruptions to her school day. The prescription was entered incorrectly, the lenses were made wrong multiple times, and even after assurances that everything would be triple-checked, the glasses were still incorrect. This was especially distressing given that this involved a young child’s vision. I have been a long-time customer and had always had positive experiences before this, which makes this situation even more disappointing. Thankfully, another employee eventually stepped in and resolved the issue, but the overall experience fell far below an acceptable standard of care.

good place for getting glasses and the people are nice, but they’re a bunch of clock milkers. Had one person conveniently make me wait to put in an order for new glasses until 15 minutes until they closed after I already had my stuff picked out and then I was put on hold for 20 minutes while waiting for them to look for my glasses that I ordered. I also never received a text about my glasses I ordered coming in the mail. This is a nice place, but they love taking their time and keeping paying customers waiting.

This place has such a great selection of glasses and the nicest staff. My daughter was having trouble picking a pair after having her eyes dilated and spending a lot of time at the Dr's appointment. Kathleen heard us say if they had cat ears on top of glasses that would be perfect. Her extensive knowledge of the glasses had her searching through online inventory and calling a sales representative to find the pair she was thinking of. She showed us online and ordered two frames with different colors. They were perfect and Kathleen was so sweet amd excited for our daughter to try them on! Wonderful place.

We have been going here to pick out our glasses for 6 years and have ALWAYS had superior service for our daughter. Their Kids warranty is the best in the market 2 years plus if your RX changes within 90 days you can get them updated for free as long as 90 days. Everyone is always so nice and delivers too notch customer service. Not to many SO many options compared to other optical stores.