Mercy Eye Care - Optical Shop - Medical Tower A

Buy your glasses somewhere else!!! DO NOT spend any extra money for their warranty. Their warranty is a LIE!!! You will still have to pay to replace the frame/lense ($25 per lense) and a percentage of the value of your frame. They also don't record the warranty work you had done based upon your policy. Not all insurance policies are the same! Mine included new prescriptions! Whose the real liar? I want my warranty money refunded! I went down the street and purchased a new pair of glasses at a high end boutique. Their glasses cost no more, actually less since it included a full 2 year warranty for both the frame and the lenses. I can see on other posts Mercy tries to defend themselves. Don't bother... your poor rating everyone can see, speaks for itself!

I will always get my eyes checked here! I wish Dr. Green did not go PRN! He was my person :) Other doctors have been great. Like any other eye place, there will be a wait, so don't let the one stars and frustration of others discourage you. You can go right down stairs and pick out your glasses and contacts!

I booked an appointment for my daughter and I. We were there for the initial appointment for over 2 hours- almost 3. We had to go back for a contact follow up and we were there for almost 2 hours again. For a follow up contact appointment. The optometrist was rude and was not pleasant to talk to. The front desk staff was so-so. They seemed annoyed while talking to me, but they did their job. The only saving grace of this establishment was the wonderful woman who helped my daughter learn how to put her contacts in. She was patient and kind and so helpful. 2 months later I am still waiting for the contacts to arrive. Update: called and spoke with someone and they “reordered.” I believe they just never put the order in in the first place, but the woman I spoke to was friendly and kind and gave her a new pair of trial contacts to get her by until the new ones come in. Needless to say, after we get these contacts, we will never be back.

Great team up there! Thank you all for your help and care! Dr. Wilcox is top notch!

I see Dr. Serati. She & the staff are friendly & very nice. I get excellent care there.