MidWest Eye Center - Hamilton

Dr Noll and his staff are excellent, and treat you with care. My one concern is the wait time: after meeting with the medical assistant I was directed to the waiting room again until a room and Dr Knoll were ready. I waited about 20 minutes before being called back to the exam room, where I had to wait another 5-10 minutes before the doctor came in. This is a lack of respect for my time—for any patient’s time—and I would encourage the office to seek a resolution to this issue.

I've been going here about 5 years, Dr Love has always shown a great deal of interest in me and my eyesight. Molly also is top notch. my visits have always been satisfactory. I read many of the reviews and totally disagree with the 1,2,or 3 star reviews. I have always been treated respectfully from the receptionist. to mention little things such as one person stated that the rest rooms were cold! or a longer wait time. Maybe the Dr was showing a little more interest in the patient. people need to be a little more patient.

This was my first visit to the Hamilton Midwest Eyecare Center as Dr. Terry Leach is my Ophthalmologist and went to this office. I drove 34 miles and 40 minutes without a second thought of following him. Upon arriving, the person behind the receptionist desk was somewhat cordial and when she asked for my driver’s license and insurance card, I informed I recently lost my license but had other identification with a picture and it became interesting at that point. She stated she had to have a driver’s license. I explained I have been a patient with this practice for 30 plus years (starting with Tri-State Centers for Sight with Dr. Phillip Poon) and all of my information was in the system, including a copy of my license I just lost while traveling to Houston, Texas and just returning home. Therefore, I had not had the chance to replace them before the eye appointment. I asked if my file could be pulled and I would verify any information in it coupled with other pieces of identification. At this point, I did not know how the visit would go until Rhonda who was also at the receptionist desk graciously intervened with a voice of reason in a pleasant and professional manner stating, “we have everything we need, and it is ok just make a comment”. She (did not get her name) said to both of us it is still not a license and the last one in the system was from 2023. Had she even thought about what she was saying and looking at she should have figured out that licenses are issued every four years which means the license on file in the system would have been the most recent issued driver’s license and the same ones I would have been giving to her had they not been lost as they do not expire until 8-25-2027. Rhonda then stated she would log and note everything. After all of that my insurance card and the other identification with my picture were copied and she stated “oh I could have used this”—really!! My wait time was not long (approximately 5 minutes) and I was called by Molly who was pleasant, engaging, professional and thorough. She was a joy which eased my concerns of this Midwest Eyecare location. The visit ended up going well as Dr. Leach is always the very best and his assistant Jen was also great. I do not mind traveling that distance because Dr. Leach’s expertise and thoroughness has kept me in great health with my eyes and vision. I would recommend him to anyone and everyone.

Great visit from the moment I walked in the door. Friendly face, kind and helpful staff. Dr Leach was very thorough and concerned. I will definitely recommend this office to others.

Friendly staff and on-point during my visit. First time I have talked with Dr. Leach. He was very helpful and addressed my on-going minor issues with a solution that is very helpful.