Modern Eyes at Alafaya

The doctor and staff were very professional. Everyone was so kind and knowledgeable. There was no long. Wait once I checked in for my appointment the process to the clinic was very smooth. This will be my new doctor and I will be back annually! I was very impressed!

I underwent my eye examination and was meant to acquire glasses. Since I already possessed frames, I opted not to buy new ones, as my insurance would cover the remaining costs. I communicated to them that I could not leave my frames behind, as they are my current glasses and essential for driving. They assured me that my frames were not necessary for the lens production. Days later, I received a call stating that they indeed required the frames. I reminded them of their previous statement, but they maintained that the frames were needed. When I finally provided my frames, they informed me that they no longer accepted my insurance, despite it being covered at the time they processed my insurance. The new staff there are quite unhelpful, although Jose is an exception.

Great experience. It was my first eye exam so they made sure I understood the process. didn’t try to upsell me on a tiny prescription and no insurance and instead gave me advice on where to purchase online.

Honestly I don’t mind traveling an hour just to go here. They are very nice, and they don’t rush you out. They took good care of my daughter and I, 10/10 recommend!

Going downhill. Last year I kept receiving a phantom invoice for what was considered a covered annual eye exam. The office took 6 months to 'work it out' and seemed so confused. Today I arrived for my appointment and was the only patient here. The guy at the front desk took several minutes to get me checked in and finally handed me the tablet to complete my information. No sooner do I sit back down than the girl, who was sitting at a make shift desk right in front of me, says I can come back with her. I sit down in the room and she noticed the tablet in my hand and said "Oh, I thought you were done", to which I replied "he literally just handed it to me". She proceeded to complete it for me skipping through the virtual pages. Totally unprofessional. I'm currently waiting for the physician, let's see if this goes any better.