Monument Vision Clinic

Wonderful experience beginning to end. Scheduling was easy, everyone was so communicative and kind. The appointment was smooth and straightforward. Special should out to Taylor & Dr. MacDonald. The first portion of my tests were completed by Taylor, who I later found out was still in training and I was shocked to find that out because she was so confident and knowledgeable! I was curious about the tests purpose etc and she happily answered with confidence and was just great. I also had a lot of questions for Dr. MacDonald and the visit didn’t feel rushed at all, he took the time to listen and address everything I wanted to discuss. Great experience (:

It's a small world. Be mindful of how you treat people because you never know who they're connected to. Our family were clients of your office for years, but after learning how one of our family members was treated today after they provided a service for you, we have made the decision to take our business elsewhere. The way they were treated was completely unacceptable. If it were possible to leave a negative star rating, I would. I cancelled my August appointment, and the explanation that "a rep purchased it for us" is not an acceptable excuse. Your office called to complain (the rep didn't order the item you complained about - call them) and required our family member to make two separate trips, yet no one was willing to contribute a few dollars out of pocket to support a college student working to pay their way through school. That decision speaks volumes about your office and how you value the people who provide services to you. It's disappointing, and frankly, shameful. You've lost our business and we will no longer refer your office as we've done in the past. Interesting your response, then you call afterwards attempting to jeopardize our family member's job by stating they asked for a gratuity. They absolutely did not as it's against policy to do so. This review is about how they were treated overall. Keep your money, it's the principal. If you were that concerned, you knew how to contact us and chose to throw them under the bus with their employer instead, and ask for the review to be removed. This was a parental decision and not the employee decision. Having children yourself, this is a shameful act. If it was the rep, then you clearly need to reconsider who you do business with.

My whole family goes here. They are always prompt with helping you getting to the back. The Doctors are all very nice.

I’ve been really impressed with the customer service here . Additionally the Dr took extra time with me to make sure the prescription was correct . They offer certain lenses that are totally not available online thru the cheaper websites where you just type in prescription. The lenses from Monument Vision are quality and I’m so confident in my new glasses . Again the customer care was really refreshing - from the Dr , to the reception and the staff in the fitting area too . Thank You !

The doctors are great when you actually get to see them. It is impossible to get service through the front desk. I had to call multiple times over an eye emergency and was told I could be seen the same day and then at the end of the day after calling back was told I would be called back "when they could get to me". I have been punctual for all my appointments and have had to wait 20 minutes past my appointment time each time I arrived. I try to offer grace but I just called to discuss a prescription my pharmacy could not fill that was prescribed by their office and was told they did not prescribe it and someone would call me later. It is Friday afternoon and I am supposed to start this prescription today and have been dealing with this eye issue for over a week. I am beyond frustrated and feel like I am not priority even though I have tried to patient and understanding.