Mountain View Optometric

Edit: giving a star back because they are so efficient except for communication. Dinged a couple of stars for communication. The Doctor and staff were very friendly and helpful- 5 star, but I did have to call twice to see why my glasses weren't in. First time they said wait a day, didn't get back to me. I called the beginning of the next week, and this time they called the lab and the lab didn't even have my frames yet. 7 to 10 days turned to 12 then to unknown. I understand the lab having issues is not their fault but when you run into something out of your control, communication with your customer is all you have left.

I do not recommend this office. I called today for a copy of my RX. They told me that my prescription is expired and that the Dr will not sign it. The prescription is about 13 months old. The state of Wyoming states that a vision prescription is valid for two years. When I informed the receptionist of this fact she went to ask somebody. She came back to tell me that yes, the state allows the RX to be valid for two years but it’s really up the the Dr, and that their office considered prescriptions to be expired after one year. Hmm. Convenient. Good way to force people to pay for an exam and buy more glasses.

I went here for many years and was mostly happy with the service. I had raised my concerns with both of the eye doctors. Neither cared and said they let the women up front do their own thing. The reason I won't be going back is because I feel they care about the up charge more than the patient. My current glasses cost more than $1200. As soon as they got the money the kindness with the one who fits the lenses mostly stopped. The glasses never seemed to work as well as they advertised and weren't working with my face. The solution they gave me was to basically change my face. I stopped ordering lenses from them but I did need to order a nose piece. They forgot to order it and I was able to get one from Amazon much faster and at 10% of their cost. Shop around, you might be pleasantly surprised at another location.

Good people working here. Have a lot of glasses and fast

Great, knowledgeable Doctor and amazing staff! Everyone is so helpful!