Nanston Vision

They will get you in but takes so long to get you out. Communication is not very well. They dont answer the phone. Once you get them on the phone, any question you have they say they will call you back. They never do. You'll have to call them back just for them to say they will call you back again and still dont reach out. I only got answers when I had to drive back up there. They are very inconvenient if you need your glasses fast don't count on them. Took them a whole week just to accept my payment now going on a month still no glasses.

Great service!!! Took great care of my daughter made her feel super comfortable. Great turn around service. Glasses came in really fast!!!

Me and my family Had just moved from California and they went above and beyond for Us. The made sure all my families Eye needs where all tooken care of and even fit my husband and myself in without being schedules. They even told us about places to go visit while here in Georgia and good eats. Thanks again for your services

I wish I could give zero stars — and I don’t say that lightly. I went to pick up my son’s glasses two days after we were told they would be ready. The man who did our consult specifically told me to come back on 2/13/26. I even waited extra time and showed up on 2/16/26 just to be safe. The front desk clerk immediately told me I shouldn’t have come because no one called me. When I explained what the doctor told me, she responded that “the doctor would not remember what he told you.” That was honestly shocking. If pickup dates are being given to patients, they should be documented. She then told me to come back on 2/30/26 — which doesn’t even exist. When I pointed that out, she changed it to “just give it 30 days and we’ll call you.” When I asked to see the order information they had on file, she told me to sit down before she would look it up. I explained I was already on my way out and would wait standing. Instead of printing it, she just wrote something down on a sheet of paper and handed it to me. I have never waited a month for glasses anywhere else, and the dismissive, argumentative attitude from front desk clerk was extremely unprofessional. I left feeling frustrated and disrespected as a parent just trying to get my child what he needs. If you’re considering coming here — I strongly recommend going somewhere else.

I had a great experience at my daughter’s eye doctor. The entire team went above and beyond to make sure we felt comfortable, especially since this was our first time getting her glasses. Ms. Ross was especially helpful, patient, kind, and incredibly accommodating. She helped us pick out the perfect pair of glasses that my daughter absolutely loves. Even though it was closing time, no one rushed us. They took their time to adjust the fit and made sure everything was just right. I truly appreciate the care and attention we received. Highly recommend!