Nelson Eye Associates

I have been going to Dr. Nelson my whole life. But in the last few years I have received so much gaslighting from him and his staff. 3 years ago I had an eye exam for glasses only. When I wanted to get contacts he said I had no script because I didn't do a contact exam. I asked well why didn't I and he said to me "you told me you don't wear contacts anymore". Now, why would I tell him that, if I do in fact wear them? So I was inconvenienced and had to go back for the other exam, (a year later because I was so offput) Then, a month or so ago I called to make a new appt and on the phone the receptionist was very curt. She told me Dr Nelson only wants to see me every 2 years. That I had an appt last year so I'm not due. And I had to tell her well yah but I paid out of pocket. It has been 2 years since my insurance paid, so I'm due. Then I go to my appt and he says my contacts changed. I get home, it's the same as my old ones. I call to inquire and the receptionist says 1) well are you using trials of your new script? No, why would I call if I was. 2) well maybe you used your glasses script for your last contacts by accident. No, I know how to read, my script says contacts. 3) well I don't know were you got the script for your old contacts, we have no prior record of this script for you. When all in all, both my scripts are from Dr. Nelsons. So I received no apology, no help, just gaslighting. How unprofessional. It furthermore shows their record keeping isn't very good. No one can take accountability these days.

I had a wonderful experience with Dr. Nelson. He is very thorough, patient, and takes time to explain everything clearly. I didn't feel rushed during my appointment, and I left confident that my eyes are in good hands. The staff is also friendly and professional, and the office runs smoothly. I truly appreciate the excellent care and highly recommend Dr.Nelson to anyone looking for a great eye doctor! he's Amazing. Thank you Lillian B

I have been going to Dr Nelsons office for at least 15 years, great guy never had any bad experiences. Nicole, who knows how to apply my vision benefits correctly not like the other vision joint i was previously going to, always explains the breakdown so i can understand. Very nice place to go.

I have been coming to Dr Nelson since I was 16 years old and he was in the Walmart. I followed him to the Vision Center II and I wouldn't go anywhere else. He's kind and compassionate. I have a very high script and him and his staff always go out of their way to make sure I get the best care and fit. I love them. Highly recommend.

I have been seeing Dr. Nelson since I was 8 years old and what I experienced in my last visit made me switch doctors. I went to get my annual eye exam without my mother for the first time and from the moment I walked in I was instantly treated much differently than my mother. The receptionist was very impatient with me when I checked in and gave me a hard time about my new eye insurance. After I was checked in, a woman took me back before seeing the doctor and she was obviously irritated with me for flinching when she blew air into my eyes, which made me very uncomfortable. Finally when I saw doctor Nelson he made sure to let me know that he would be making less money from me because I wanted to get contacts. After the exam he gave me a pair of contacts to try on and they didn't feel right. I have had glasses for over half my life so I know that you need to adjust to new glasses, but I felt like I couldn't see. I told this to the receptionist and her response was to roll her eyes and tell me I needed to adjust. Dr Nelson overheard our exchange and yelled across the lobby in front of other patients that I have a really bad astigmatism, which I found extremely inappropriate. I tried wearing the contacts for a week and I never adjusted; I tried driving in them once and hit the curb. I went back after a week because I knew the contacts weren't right. I went without my contacts in because I didn't feel safe driving in them and when I got to the exam room Dr Nelson was angry at me for not having the contacts in already. He then insisted on putting the contacts in my eyes himself even after I told him that I wanted to put them in and he refused to let me until trying himself and gave in when he realized I can't handle someone else touching my eye. After that mess he did an eye exam and insisted that the contacts were "good enough" and he was extremely reluctant to order a different prescription for me. This experience has made me feel very dismissed and disrespected as a young person especially because I have watched these people be kind and patient with my mother for 12 years.