Neovision Optometry

Last week, I went to the Optometry clinic earlier than my appointment schedule, just in case I could be squeezed in before their lunch break. I am very thankful that Dr. Yu took the time to squeeze me in, Thank you! I've been going to Dr. Yu for a couple of years now and she has taken care of my eyes by keeping organized files of her clients and employing very attentive assistants. :)

I always have a pleasant visit as Neovision Optometry. The eye exam is thorough, with state-of-the-art diagnostic technology. Doctor Yu is very knowledgeable, patient, and she takes her time with all concerns. I highly recommend Neovision.

Was able to book an appointment quickly, staff is friendly and efficient, have nice selection of frames and glasses were ready in 7 business days. Only wish I hadn't waited so long to come in!

This was the worst optometry experience I’ve ever had. First, there was confusion with my appointment time. I spoke with Dr. Yu to book 4:40 PM appt, but upon arrival the front desk told me I was scheduled for 5PM & I wasn’t actually seen until 5:20. Also the eye exam itself felt extremely rushed. The doctor moved through the vision test too quickly, switching slides before I even finished reading the letters, and didn’t take the time to clearly determine the best prescription, which is unacceptable when patients are expected to buy an annual supply of contacts. I spent more time sitting in the lobby waiting, than actually being examined. After receiving trial contact lenses, I was sent back into the lobby to wait longer for my lenses to settle to retake the eye exam (while the doctor took other patients). The appointment dragged on for over an hour due to excessive waiting and poor time management. The contact lens ordering process was also a complete mess. I was told my annual supply would be ready in a week, only to find out on pickup day that the order was never placed (with the excuse that my prescription was never confirmed, even though I did verify it with the person I placed the order with). I then received conflicting explanations & a promised “rush order,” and finally on the day I was supposed to receive my lenses, i was told they were backordered with no guaranteed delivery date…None of this was proactively communicated and I only discovered this information when calling the eye doctor first on the day my lenses were supposed to be picked up to ask if my lenses were ready.. Overall, this office is disorganized, rushed, and poorly managed. If you value a thorough exam, clear communication, and basic follow-through, I strongly recommend going elsewhere.

Dr. Yu is always very patient in explaining my eye conditions. She is also very knowledgeable and give advice about eye health.