Nevelow Eye Associates

I’ve been a patient here over 30 years. Thorough inspections and 2x I was referred to a specialist for additional care. Dr John was spot on both times. Nancy is the best and Dr Erin is very knowledgeable. Staff is friendly. Why go anywhere else?

The provider and staff here are all great. Nancy is so good at helping you pick just the right frames. I have not been unhappy with any of the glasses I have purchased here over the last several years. Highly recommend Nevelow Eye Associates.

I was a new customer to this office, I have never had an eye exam before. Dr.Nevelow was nice in the beginning of our appointment, then seemed to get irritated with me towards the end. She moved very fast and it was my first eye exam EVER so I didn’t know what to expect. I felt that she could have been more patient than she was. Also I saw MAJOR HIPAA violations-she left an unlocked screen with all her patients for the day and info on them...including mine. The lady who helped purchase my glasses was extremely nice -had a ponytail with straight hair. I went back last week to get my frames adjusted they were extremely loose. No problem, so I go in and there is a lady with curly short hair and a part down the middle, who helped me. She was not very welcoming, I told her what was wrong with the glasses and she proceeded to undermine everything I had just said about the glasses and tells me what needs to be done. She then dips them into some liquid solution and damages the film on my glasses. I had to go back again later that day and let them know what they had done. I completely understand things happen, shouldn’t be big deal. I went in and there is a lady there with blonde hair and back in a ponytail, she’s the main office lady there. I told her the issue, and then once again another employee not listening, to what I said, she takes my glasses from me and said let me clean them. I told her I cleaned them already and that is not the issue. She takes them anyways, cleans them and hands them back to me to see if they are “better” I didn’t even try them on because that wasn’t the issue. I asked if she look at the glasses closely and see what I am talking about. She then FINALLY looks at the glasses and says oh yes I see this is due to heat. I told her they were not like that this morning until I brought them here, she then cuts me off, raises her hand to me (Motioning to stop talking), and says that’s fine we will replace them. I was treated as a CHILD, to STOP TALKING. It’s almost impossible to get these employees to listen to your problem. They do what they think is right first, mess up your glasses, then will eventually listen to your problem. It’s as if they treat you like a child. I paid a pretty nice bill for my glasses, no questions asked and this is how a new customer gets treated. I’m all about small businesses and that’s how I wanted to spend my money with this company. I will not be returning and please take this review into consideration when searching for an eye doctor. I don’t EVER right reviews, because I know people have off days. But this was on another level of rude and bad customer service.

When considering an optometrist for myself and family, I was pleasantly surprised by the reviews that Dr. Nevelow had! After all, selecting any healthcare provider from a list, is less than a stellar option. So, I made our appointments. Suffice it to say that all the positive reviews were spot on. Not only does Dr. N and staff make you feel at home, they make sure each and every concern or question is addressed! I never feel rushed when there and know that I am in good hands! Make sure to consider Dr. Nevelow when looking for a personable and professional experience!

I'll never go here again and here's why: Both my daughter and I, who have the same insurance, were seen for glasses/contacts and were billed completely different. I tried taking care of the billing issue at the office but they were sure they were right. I contacted my insurance who got involved on my behalf and I ended with a refund because of incorrect billing. Not sure how or why they billed us differently, normally I go to the Costco optical and have zero issues. I give 2 stars because the doctor and optician were friendly.