Medical Center Ophthalmology Associates - Stone Oak

Had a wonderful experience at this eye clinic from start to finish the doctor in the entire staff were friendly professional, and made me feel comfortable throughout my visit. I especially want to recognize a technician who helped Me select my glasses he was incredibly patient knowledgeable and took the time thoroughly to explain all our options without making me feel rush, which is very important since I’ll be using glasses every day he answered all our questions and helped us find the perfect pair his outstanding customer service truly made our experience enjoyable. Thank you Eric, and for the eye doctor She was absolutely phenomenal and showed how much she cared about my eyes. I look forward to my next visit. I highly recommend MCOA.

This was my first visit. The young lady at the front desk was okay, no smile but a nice greeting. The wait time to see the tech wasn’t long. He was professional pleasant and explained each step as me moved along the exam. Then there was a wait to see the doctor. When I walked in the room the doctor was already sitting in a chair and he said “My name is Dr. Bustamante have a seat…..” I didn’t understand everything he said but, I did understand that I needed to sit down in the chair in front of me. He immediately started the exam by touching my closed eyes, then I opened my eyes, then the bright lights. As the doctor examined me, he said things to the documenting nurse (I assume that’s what she was). This man was moving like he was in a race. This was my first time here and there was nothing about this doctor that made me feel comfortable. Afterwards he told me that due to dry eye I have some issues that I should not put off treating. Everything was said so damn fast, I was like WHAT? He repeated himself but, he’d already lost me as a patient when he didn’t that the time THE FIRST time to explain this new diagnosis to a new patient. The young lady that helps you pick out your glasses is the best this about this office. My follow up visit was yesterday 1/22/2023 EVERYTHING WAS GREAT! I received a call asking me to come in for my appointment early. When I arrived I was greeted my the young lady at the front desk and she was great! She confirmed information and I sat in the waiting room. The nurse that called me back to do the eye exam was amazing her energy made me comfortable (I get anxious at doctors offices). Dr. Bustamante was much better to me. It took a long time to schedule this follow up appointment because I was anxious about going back to the office. I am glad I came back

I had a very disappointing experience at this office today with my 3-year-old son. The technician seemed to have very little patience, especially considering he is only 3 years old and was understandably upset about the pupil dilation drops. I was never informed when scheduling the appointment that his pupils would need to be dilated, so we weren’t prepared for that experience. During the appointment, I repeatedly asked if someone could bring my husband back to help comfort our son. My requests were dismissed, and instead the staff continued with the dilation process while one technician held my son’s head in place so the doctor could administer the drops. My husband was only allowed back once the screams got so bad the front desk lady said he could go in. It was an extremely traumatic experience for both my son and our family. Throughout the visit, the staff came across as monotone, impatient, and visibly annoyed rather than understanding or reassuring. I understand that young children can be challenging during medical appointments, but I expected compassion, clear communication, and a more child-friendly approach. Unfortunately, because of this experience, we will not be returning.

I'm very sad to have to write this because Dr. Violet is absolutely wonderful! She is caring and thw only doctor that has actually taken steps to treat my dry eye. Unfortunately the staff at this location is a different story. I need to refill my prescription but the insurance needs prior authorization and they're not getting the paperwork to the insurance. I've called multiple times but never get a call back, it always leave a voicemail with Esther who i've been told is in charge of this. I decided to go in person but sadly the usual really nice and respectful front desk girl wasn't there. Instead i dealt with this aggressive older women who didn't care about the issues I was having and made 101 excuses for this Esther woman as to why my stuff wasn't done and why I wasn't getting a call back. She kept saying it was taken care of because something was sent the day before but she didn't even know what was sent so I'm not sure why she was protecting this woman so aggressively. I wanted to give her the web address the insurance gave me so she could send it to Esther but at first she didn't want to do it saying she has the info. If she has the info, why isn't it done? Not sure. She also kept saying there is no way of them knowing I needed the prior authorization but I'm calling and leaving voicemails so yes she did. By the end she started talking about how wonderful Esther is and honestly i don't understand the obsession. To this day I still haven't heard anything about the medication but I did get a bill later that day. The bill doesn't match anything I've paid or the insurance claims so I called to discuss it. Again, it goes to voicemail and no one calls back.

I feel I receive good care from Dr. Nolan and his staff. I’m always seen promptly at my appointment time. They always ask about any concerns that I might have and address those issues if I have any.