New Eyes

The doctor and staff were very professional and thorough. They listened to my concerns and provided lots of information and suggested what they thought was the best corse of action to address my specific case. The facility is easy to find and is very clean. Staff treated me with respect and respectful.

New Eyes staff are courteous and professional. Dr. Austin was thorough and explained my issues carefully. I was given a follow-up appointment and I am grateful for the meticulous care. My only suggestion is to offer sun glasses for those with dilated eyes.

Always so friendly and professional. I saw Dr. Austin who had an amazing bed side manner. He was very thorough in my examination and explained everything to me without being in a rush. Definitely would recommend him and this office.

This company is on my portal as being in network with my insurance, I called to verify they do take my insurance, which they confirmed, so I made an appointment. It was unfortunately two months out, but I waited. A day before the appointment they called me to tell me they verified my insurance and it is supposedly not accepted. I called my insurance to verify and they did indeed say I WAS in network with this company. When I tried to call the office back they told me it would be a self pay appointment because my chart had already been notated as not in network. At this point I don't even want to give it anymore of my time or money and will go elsewhere. Garbage customer service.

This place is a hard pass for me. Meadows eye refered me to New Eyes. They requested I fill out paperwork online. Gave my Medicare supplement Medicare online. Filled out phone, email, etc, I arrive 10 minutes early 4 ladies behind the counter three are laughing and chatting one is on the phone. One of them turns around I'm holding my cards in my hand she says you need to use the keyosk okay. Such a lovely warm welcome kind Of like swatting a fly away lol yes I was the fly. Keyosk asks all the same questions I filled out online. Plus scanning my cards. Had a problem with the supplemental card went to the desk she said she can take it. The keyosk saved none of the info I had put in and had to do it again. I did. At the very end the screen says today's appointment will be 292.00 mind you this is just a consult. So I go to the desk again and tell them it says 292.00 but I have Medicare and a supplement plan N which I should only have a 20.00 copay. One lady looks up at me like ‍I don't know. The other just stares at me. No answer means I'm canceling my appointment. Sorry Dr. Lam. But the New Eyes "we couldn't be bothered front desk ladies" were as far as I was going to go with this office. Now if one of them just would have said oh let me check on that for you. I'm sure they would have seen my insurance would have covered it. So Dr.Lam these lladies are costing you patients.