Newport Vision Center

I had a great experience with Dr. Sherwani. The appointment was thorough, professional, and very comfortable from start to finish. They took the time to explain everything clearly, answered all of my questions, and made sure I felt confident about my eye health and prescription. The office staff was also friendly and helpful. I really appreciated the care and attention to detail, and I would definitely recommend this office to anyone looking for a great optometrist.

Excellent experience from start to finish. The doctor was kind, thorough, and took the time to explain everything clearly. The staff was friendly, the appointment went smoothly, and I felt very well taken care of. Highly recommend!

I am writing to express my serious concerns regarding my recent experience at Newport Vision Center, particularly in my interactions with Bisit. His appalling rudeness and inability to handle a critical situation left me with no choice but to escalate this matter. When I reached out to request my prescription eye drops, which my optometrist confirmed I could obtain due to my symptoms, I was met with accusations of dishonesty. Bisit not only dismissed my request but also hung up on me while claiming he would put me on hold. This lack of professionalism is unacceptable. Upon my arrival at the office, I observed an abrupt change in Bisit’s demeanor. However, what transpired next was even more concerning. After I had left an honest review of my experience, he confronted me in a threatening manner, correcting the spelling of his name and informing me that the doctor would no longer be seeing patients, despite my urgent ophthalmic medical emergency. This behavior is not just immature; it poses a significant risk to the reputation and financial stability of your practice. A patient in distress should never be turned away due to the personal failings of staff. Turning away a patient under such circumstances could easily result in a loss of tens of thousands of dollars if I pursued legal action. I urge you to take this matter seriously and demand an apology from Bisit for his unprofessional conduct. If you require further evidence of this issue, I encourage you to review how your practice has responded to other 1-star reviews. This pattern of behavior must not continue if Newport Vision Center intends to maintain its reputation for quality care and professionalism. Thank you for your attention to this serious matter. I look forward to, and encourage your prompt response.

Will definitely come back! Staff was super friendly and helpful, 5/5 for customer service. They answered all of my questions and clearly outlined costs and what my insurance covers. I was worried I’d have to wait to get into my appointment because of experiences at other medical offices, but I was able to go right into my appointment! I’ve been to a few eye places in the area and have had the best experience here by far.

Had such a great experience at Newport Vision! Ben was incredibly helpful — he fixed my spectacles quickly and with such care. I stopped by expecting a long wait, but he handled it right away and made sure everything fit perfectly. It’s rare to find that kind of prompt, friendly service these days. Highly recommend asking for Ben if you need any help with your glasses!