Nielsen Vision Development Center

Abby has been absolutely exceptional throughout my vision therapy journey. Her knowledge, patience, and genuine care for her patients are evident in every appointment. She takes the time to explain concepts clearly, answer questions thoroughly, and create a positive environment that makes you feel comfortable and supported. What impressed me most was her ability to encourage and motivate me while tracking my progress every step of the way. Thanks to Abby’s expertise and dedication, I have seen meaningful improvements that have positively impacted my daily life. She is professional, compassionate, and truly invested in her patients’ success. Any clinic would be fortunate to have Abby on their team, and I highly recommend her to anyone considering vision therapy. Thank you, Abby, for making such a difference in my life! 10/10 with no hesitation.

When my husband and I came in for our first appointment here we were told that we had to have the retinal screening and photos done. I told them that we would like to opt out for that as we don’t need that done. We always opt out for it at other offices. We were told that we had to sign the form and had to both pay $45 each for it in order to be seen. I was also quoted that it would be $149-$169 to be fitted for contacts, other office I’ve been to charge $60. We paid $45 each for the test because we couldn’t opt out of it and was told the contact fitting was $169. After getting home I realized we were over charged $20. I thought that they billed me the extra $20 for the portion my insurance wasn’t going to pay for my contacts. When I asked about this they said the contact fitting was $189. I told them that wasn’t what I was quoted and wasn’t told of the higher price. After having to deal with Audra or Audrey the office manager they finally credited the $20 towards my contacts. The office manager was extremely defensive, rude and it was embarrassing the way that she talked to me in the middle of the reception area with other people around. After getting my EOB in the mail I called back to ask what the $45 fee was for again because it didn’t show up on either of our insurance EOB’s. I was told again it was for the retinal screening and photos. I asked again why it was mandatory as usually we can opt out of it. She said that it was mandatory only because we were new patients. I again reminded her that this was a test that was not medically necessary and shouldn’t have been performed or billed for. She said that they will not see any new patients unless it it performed. I asked why they didn’t submit it to our insurance and she said because it’s not medically necessary so insurance doesn’t cover it so they don’t submit it to the insurance. They literally admitted to performing and billing patients for services that are not medically necessary even if their patients do not want them ran. When I spoke to our insurance they also said that this was a test that patients have the right to opt out of and would be filing a complaint against their office on behalf of myself and my husband. I requested for Dr. Erica Frost to call me and was told that if I wanted to speak with her I would need to schedule another appointment with her and pay out of pocket. They don’t want the doctors to be aware of how they are ripping patients off unless you pay for that too. At least I hope they are unaware of it. I would be very cautious going here as they seem to try to slip extra charges in and threaten to not see you if you don’t pay cash for unnecessary tests.

Love it here! My 3 kids and I go here. Another practice said my kids were fine despite our concerns. We discovered after a much more thorough exam at High5 that two of our kids need glasses and they actually listened to our concerns about our son's eye turn. He is doing amazing in Vision Therapy due to our partnership with Abby. His vision, moods, balance, and overall quality of life have greatly improved. Vision therapy is truly a partnership between the therapist and home and Abby does an excellent job of coaching me to help my son in his home practice. I highly recommend High5!!

I honestly cannot say enough wonderful things about this practice. My experience with everyone here has been absolutely amazing, from the front desk staff to the doctor and vision therapy. Everyone is incredibly friendly, welcoming, patient, and genuinely caring. I initially brought my daughter, who was mostly non-verbal at the time, for her eye exam. Dr. Frost was absolutely wonderful with her. She was patient, gentle, and took the time to make my daughter feel comfortable throughout the entire experience. I was amazed by how naturally Dr. Frost connected with her. She has such a wonderful way with children and made what could have been a difficult experience feel so easy and positive. She also took the time to explain everything thoroughly, answered all of my questions, and made sure I fully understood what was going on. Her care and compassion truly made a lasting impression on me. Seeing how wonderfully Dr. Frost and the entire staff treated my daughter gave me so much confidence in this practice that I decided to come in for an eye exam myself. I was eventually recommended for vision therapy and completed 10 sessions with Abi, who is truly one of the most wonderful people I have ever had the pleasure of working with. She is incredibly knowledgeable, patient, encouraging, and genuinely cares about her patients. Every session was such a positive experience, and I always felt like I was in the best hands. What I love most about this practice is that you never feel like just another patient. The level of care and personal attention they provide is something really special. Everyone makes you feel welcomed, valued, and cared for—almost like you’re part of the family. My entire experience has been exceptional, and I would give this practice more than 5 stars if I could. I highly recommend them to anyone looking for an eye care team that is knowledgeable, compassionate, patient, and truly invested in their patients. I am so grateful we found them!

Absolute worst front office experience I’ve ever had. I came in today for a prescription correction appointment. My appointment was at 11:15 a.m., and when I arrived, I was unfortunately on an extremely important phone call that had me repeatedly placed on hold until around 11:40. When they were ready to take me back, the woman at the front desk told me, “Whenever you’re ready.” I apologized and explained that I was dealing with a very important call and thought I could possibly continue the call while going back for the appointment. Instead of communicating that I may need to reschedule, she simply walked away and left me sitting there until I got off the phone. Once I finished the call, I asked how long the correction appointment would take because I had another appointment later that day and wanted to make sure I’d still make it. Her response was, “Girl, are you really asking me that right now?” accompanied by an incredibly rude expression and attitude. I was completely caught off guard and decided to leave. I later called back to explain that if someone had simply communicated with me while I was on hold, I would have gladly rescheduled. I fully understand that I wasn’t ready for my appointment and take responsibility for that. However, there’s a professional way to handle situations like this, and the way I was spoken to, both in person and over the phone, was completely unacceptable. Also… there was nobody else in the waiting room which makes sense looking back! Lol. I rarely leave reviews, but this experience was too unprofessional to ignore.