Niro Eye Care and Associates - Acton

This is a review for the optical shop. Please note this was two years ago so things may have changed a bit. I was looking for a new pair of eyeglasses. The employee was very kind and gave me some great options and took the time. I made sure they took my insurance before we continued. Before departure we ordered my glasses. A few days later I returned back to the shop and they told me that unfortunately my Insurance is not accepted at Niro. So great experience when choosing, no glasses in the end. They really need to train their employees of something simple. I can't imagine they have been in business for so long if they make simple mistakes that effect having patients/customers. No idea if the employee is still employed there. Buyer beware!!

I like dr . Niro . My whole family is going there only 4 years. Doctor is friendly and comfortable . He listens my problems and gives me advice. And if I need any help , staff members immediately help . I am happy confident on doctor.

The sevices me and my wife have recieved are very professional and handled competently. I have NEVER received a call back from office staff for things including when my order has been recieved or requests for paid invoices for payments so that I can receive reimbursement from my insurance company. If it wasn't for Dr. Niro and the way he provides competent and professional care we would've left to find an optometrist who not only provides excellant care, but also one that COMMUNICATES with their patients.

My daughter and I have both gotten eye exams and glasses here this year. I was really impressed with Dr. Niro and his associate (I apologize that I didn't catch his name). Service felt thorough and professional. The optical department was also extremely helpful, and the glasses have come in faster than we were told every time.

I have been a patient of Dr Niro for probably 20+ years & he is great. I have ordered countless contact lenses & glasses through his practice. This past April I ordered new lenses for my glasses. It has been NINE weeks for lenses that were supposed to take 2 weeks. I have called countless times & the person in charge of that has NOT ONCE called me back when he said he would (David). I am beyond frustrated!!! I wouldn’t have ordered these if I didn’t need them & even with insurance they were over $500. I’m ready to call the BBB & Solve it 7.