I am extremely disappointed with my experience regarding a pair of glasses I purchased here for approximately $450 during my eye exam. At the time of purchase, the frames were on clearance, and I was never informed that the frames would not have any warranty coverage. I was only made aware of this later when issues began happening with the glasses. If this had been clearly explained at the time of purchase, I would have made a different decision. From the very first day I had the glasses, decorative gems fell off the arms. More recently, a screw broke in the frame, so I brought the glasses back in for repair. My original prescription lenses were still in the glasses and were functioning when I left them in the office’s care, and I was told the lenses were under warranty. After leaving my glasses with them, I was later informed that my lenses could not be located and that they “do not know where they are” because the employee who handled them is out sick. As of now, I have no glasses, no lenses (which I paid for), and no temporary solution offered, which has left me without the ability to see clearly for driving or daily activities. I was also told they will not install new lenses into the frame because it is broken, yet my original lenses were removed and are now missing. I did not authorize the disposal or removal of my lenses without confirmation that my glasses could be repaired and returned in usable condition. When I requested my prescription so I could order replacement glasses elsewhere, I was told they would not provide it because it is expired. I was also told the prescription would not be included in my medical records, which was very concerning. At this time, the glasses and lenses I paid for are still in their possession, my lenses are unaccounted for, and I have been left without any vision correction while waiting for a resolution. I am hoping this situation is handled professionally and responsibly.
