Nixa Family Eye Care

Great place for eye exam terrible place to buy glasses. Their eye exams are pretty comprehensive and worth the visit. But you will pay twice the amount and wait 3 or 4 weeks for glasses, seems like the wait gets worse every time. It was so bad this time after 2ond week I ended taking my prescription to Springfield and order another pair paid half the price and received new glasses in 2 days. Im now over 3 weeks still and they still can't tell me when glasses will be in. Had to update and finally drop to one star as now they are getting aggravated as I call once a week manager there is completely unaware of anything happening at that place. Either incompetent or just plain lazy. Either way we have decided to even stop using them all together. From may 28 to June 18th still clueless as to where glasses are. Another update June 23 still no glasses

I never leave reviews but couldn’t help it this time. I had been going here for several years but this year after waiting 6 weeks for my new glasses I desperately needed (having trouble seeing out of current ones) I contacted the office 3 times, requesting why I didn't have them yet. No one got back to me with an answer the first 2 times. When I called for the 3rd time, they told me the glasses had never been ordered because the insurance quote they gave me was wrong by $300 and neglected to contact me with that information. So unacceptable! I won't be going back.

I am extremely disappointed with my experience regarding a pair of glasses I purchased here for approximately $450 during my eye exam. At the time of purchase, the frames were on clearance, and I was never informed that the frames would not have any warranty coverage. I was only made aware of this later when issues began happening with the glasses. If this had been clearly explained at the time of purchase, I would have made a different decision. From the very first day I had the glasses, decorative gems fell off the arms. More recently, a screw broke in the frame, so I brought the glasses back in for repair. My original prescription lenses were still in the glasses and were functioning when I left them in the office’s care, and I was told the lenses were under warranty. After leaving my glasses with them, I was later informed that my lenses could not be located and that they “do not know where they are” because the employee who handled them is out sick. As of now, I have no glasses, no lenses (which I paid for), and no temporary solution offered, which has left me without the ability to see clearly for driving or daily activities. I was also told they will not install new lenses into the frame because it is broken, yet my original lenses were removed and are now missing. I did not authorize the disposal or removal of my lenses without confirmation that my glasses could be repaired and returned in usable condition. When I requested my prescription so I could order replacement glasses elsewhere, I was told they would not provide it because it is expired. I was also told the prescription would not be included in my medical records, which was very concerning. At this time, the glasses and lenses I paid for are still in their possession, my lenses are unaccounted for, and I have been left without any vision correction while waiting for a resolution. I am hoping this situation is handled professionally and responsibly.

Do not go here unless you want to waste your time and money. They will lie to you about sending your glasses off even when you call to confirm and double check on its progress only to tell you the next day that they never actually sent them off and you need to come in to pick out the lenses forcing me to wait three weeks.

Had scheduled appointments for myself and my son for an eye test and glasses for myself. Upon arriving was informed that I needed to give them medical insurance information just as a precaution.. Then was told that I was required to have a photo of the back of my eye taken as it was a requirement by the doctor and it is not covered by my insurance or very few insurances. Told them I didn’t want that I wanted a vision test and Prescription glasses. Was informed that the doctor would not see me unless I paid the $50 each for myself and my son to have a photo taken of my eyes that may find Diabetes. I showed up for a vision test not a medical review therefore I will go see my Primary care physician to seek information on any health issues I might have. I will go see my an optometrist for vision needs. To turn away a family of five who refused to pay for something that insurance does not deem medically required. Seems like you may be making too much money to give proper care when your wallet means more than your patience needs. I would recommend anyone go anywhere else for vision needs other than Nixa family eye care and find a doctor more concerned with patient needs rather than Dr. Boones pocket. .