Nm Aran Eye Associates

Absolutely unacceptable experience. I arrived on time for my scheduled appointment, only to be told I would have to wait 1–2 hours — and that it “doesn’t matter” if I showed up on time because that’s just “how they work.” That is beyond unprofessional. No explanation. No apology. No respect for my time. I drove all the way here for nothing, rearranged my schedule, and was treated like my time had zero value. If a medical office cannot manage appointments properly, they should not be scheduling patients at specific times. Patients deserve basic courtesy and professionalism. This office clearly does not operate that way. I would not recommend this place to anyone who values their time or expects basic respect.

Had an appointment at 1:30, arrived at 1:15. Waiting room full with at least 25 people, no seat available. So I asked the person at the desk if all those people are ahead of me, she said yes but there are 2 doctors ! Even with 2 doctors, at what time will I be seen by one? Will I wait at least 2 hours? She said yes!!!! I left ! It is a shame how they can disrespect people like that!!!

They are horrible office I went in today to check my pre glucoma and the heavy set cuban women staring yelling at me because that wanted me to do a full eye check up. I told her no I am only here to test my eye pressure..so she started to scream at me.. I told her I dont want my eyes deleted because I cant see very well after words. This mean person told me that I need to leave. So I said yes your right I will go to Walmart have the test done there.. she told me yes get out of here and do it at Walmart.. thats how they treat there patience..wow that's sad.. if you go there just becare fuĺl..that's all..

I visited Aran this morning with my mother, and unfortunately, the experience was very disappointing. The level of service was unprofessional, and the reception staff were speaking and behaving as if they were in a casual personal setting rather than assisting patients. Additionally, there was a blind gentleman with special needs who was not receiving any help. The overall experience was simply unacceptable.

I appreciate it when I go to a diagnostic center and they tell me the truth, not what I want to hear. I really appreciated their honesty. Thank you.