Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility. She appears stretched across multiple locations, leaving non-medical staff to manage patient care while she simply signs off. Follow-ups are poor, and continuity of care is essentially nonexistent. When I raised legitimate concerns, I was met with a dismissive and unprofessional response. Things became worse when I decided to leave the clinic and transfer to another provider. Despite medical records being my legal right, my request dragged on for three months. Only after that delay did I receive a bill for $27.76 for “copies and labor,” which is outrageous given the circumstances. The clinic also issues unnecessary provider letters and charges for tests that are already accessible in my medical record. The entire process felt retaliatory once I chose to leave, which is deeply troubling. I have since escalated this matter to higher authorities. Overall, New Health feels profit-driven rather than patient-focused. If you value proper follow-up, transparency, and respectful treatment, I strongly recommend looking elsewhere.
North End Waterfront Health
About
North End Waterfront Health is an eye doctor and optical shop in Boston, Massachusetts, located at 332 Hanover St. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. The practice is in network with 9 vision plans, including EyeMed, Davis Vision, Aetna Vision and Cigna Vision. Doctors at this practice include Michelle L. Cunningham, OD, Crystal Lewandowski, OD and Justin M. Carrion, OD. Walk-ins are accepted. Call (617) 643-8000 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
332 Hanover St
Boston, MA 02113
Get Directions - Phone
- (617) 643-8000
- Languages spoken
- Spanish, Italian
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 82
I would like to thank Dr. Kore and her dental assistant Raymond. This is my third year of getting my teeth cleaning done here. Dr. Kore works on each tooth with great patience, contouring each as a unique element, with fine attention to detail. She also commends me on my efforts to maintain good dental hygiene, and she has a great memory for the morphology of each tooth, and the extent to which it is being looked after. Raymond is witty, great with the irrigation, and has an aura of positive energy. Thank you so much for your efforts.
I've been going to this location since the 1980s have always received expert care for my primary care. The dental team and the vision team lab services now are approved with a great new space. Recommend highly
Phone operator was brief and dismissive when answering, showing little willingness to provide even minimal guidance on how to schedule an appointment. The tone came across as rude and unhelpful. While the facility may have limited capacity and high demand, the manner of communication was not appropriate. In a behavioral health context, interactions should be more respectful and compassionate.
Went for first time Dental and had a excellent customer care service both at the front desk and from the dental staff.The dentist Leah Briscoe took care of regular teeth cleaning with much care and recommended for future Deep teeth cleaning..The Dentist is very knowledgeable and highly recommended...My teeth looks better now and safe for any dental precautions...Highly appreciate their customer and excellent dental care service...
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