Oakley #b035

This is the worst service I have ever received in the Oakley store! They never answer the phone. And staff here is very rude. He saw me came in and ignore me. I made a purchase here however it was cancelled after 3 days. I requested my refund. The official email let me go to the store. The store staff told me they can do nothing even I purchased here! This is crazy!

Great visit, no pressure environment but when I did have questions they were very knowledgeable. The store manager was amazing and helped me find exactly what I was looking for while also matching the price I was finding online. Would recommend.

Store associate was super helpful, put up with all my qs, and help me figure out which glasses were the right fit

Visited on 1/7/25 at 11:00am. Nose pad broke in less than a year after purchase. Store Associate said they don’t have the part in store. I requested to ship it back for repair under warranty. They refused and then asked me to order replacement part myself and pay out of pocket. I did not expect Oakley’s customer service to be this bad, for just a little nose pad. I’ll be reconsidering where I get my sunglasses going forward.

We were helped today by Vy and store manager, Donovan. Donovan was actually on his way out of the store but stopped to check in on us and did not leave, not until much later, until our transaction was completed. Absolutely wonderful customer service that matches the high quality of Oakley products. I highly recommend this store--they will take care of you!