Oakley #b101

My shopping experience was super pleasant. Staff was friendly, helpful and attentive to my needs. The music in the background was upbeat. I especially love that Oakley has a foundation that serves children in need of eye care.

I had an excellent experience at the Oakley store! I brought in my Oakley sunglasses, and they honored the warranty right away by providing brand new frames. The staff was friendly, helpful, and made the whole process quick and easy. Outstanding customer service all around - Oakley really stands behind their products!

I’ve been a loyal Oakley customer for years, but unfortunately, the quality and service at the Southlake store have declined significantly. I purchased my last pair with the lens protection warranty, thinking it would offer peace of mind. When I recently tried to use it—just 3 days outside the coverage window—the staff showed no flexibility, empathy, or effort to help. No options, no goodwill, no consideration for years of loyalty. Just a hard “no.” It’s a sad day when a brand you once trusted makes you feel like just another transaction. If you’re considering a significant purchase, I’d strongly suggest exploring other options. #CustomerServiceMatters #DisappointedCustomer #SouthlakeTX #Oakley #LoyaltyShouldMatter #WarrantyWoes #DoBetterOakley

The manager Jackie was amazing. Very knowledgeable of the products and was very helpful to me in finding a new style to wear. I have Berne earring Oakley sunglasses for over 20 years and this was the best experience in store I have ever had.

My wife and I stopped in at this store to see if they had one rivet replacement for my brand new customized Holbrook sunglasses. It’s been missing for about a month now and have only owned the sunglasses for 2 months. The store associate, named Gabe was attentive, respectful, and very professional. The store happened to have the color matching rivet in stock. Gabe repaired my sunglasses. Now they are back to brand new. Thank you Gabe for your help!!