As a longtime Oakley customer, I am incredibly disappointed with the level of customer service and lack of accountability at this location. My recent experiences have been deeply frustrating. First, I accidentally left a personal pair of $250 Oakley sunglasses on the counter while purchasing lens cleaner. When I returned just a few hours later, the staff claimed they had not seen them. What was most upsetting was their complete lack of concern. When I politely asked if management could review the store surveillance cameras to see what happened to my property, my request was flatly denied. A highly valuable item mysteriously disappeared from their counter, and they showed zero interest in helping me resolve the issue. Needing a replacement, I visited the store again during the Presidents Day weekend. A female associate informed me that the Double Edge frames were discontinued and no longer carried in the store. She explicitly told me I would have to purchase them online for $117. However, she completely failed to mention that this was a limited time sale or that I needed to purchase them immediately. When I went online the very next morning to buy the glasses, they were already back to the regular retail price. I visited the store again today to address this miscommunication directly with her. Instead of offering any assistance or honoring the price she quoted, I was completely dismissed, brushed off, and bluntly told to go back online and pay the full amount. Shoppers should also be aware that this is a standard retail store and not an outlet, regardless of how some of their sales are presented. For a premium brand operating a flagship style location in a busy mall, this standard of customer care is simply unacceptable. Between the mishandling of my lost glasses, the deceptive communication regarding pricing, and the dismissive attitude of the staff. I cannot recommend this location. You are much better off ordering online.
