Ohio Valley Eye Institute

While the surgery went well for my grandmother, the way they book clients leaves a lot to be desired as it only takes a few bumps in the day and then you're there for 5 hours, like even if they had been calling patients and telling them they were running behind and not having them come in over an hour before their procedure it could have helped instead they just keep cramming patients into a waiting room that unfortunately that day was having problems with the a/c.

I have been going to OVEI for a few years now as well as my kiddo. We have never had any problems with them. The staff is always courteous and kind. They are always very professional. The doctor takes his time with us and always puts my mind at ease. My mother had diabetes and it destroyed her eyesight so I always have to make sure my eyes are as healthy as possible. The doctor always takes the time to explain exactly what he's doing. We have never left their office disappointed.

I took my daughter because we moved from Henderson to Newburgh and I wanted something closer. When we arrived the receptionists were nice but I could tell they didn’t know what they were doing. I asked one of them if I could sign a medical release form so they could get my daughter’s records since my daughter has Pseudopapilledema & myopia and her response was: “let me go and ask if we need the records or not” I was like What?!! 🤨😦😮!!! My daughter was having follow-ups every 6 month with her previous Dr….. After the eye exam, the doctor told us that my daughter’s eyes looked perfect and that she didn’t see anything abnormal. I was in shock! I explained her that my daughter has been having follow-ups every 6 months because she has been developing some symptoms and due to her diagnosis we have to make sure to keep an eye on it. I also told her that I had already signed the release form to which she responded “I don’t see anything abnormal, I would have to see the records.” I said, “Okay, so when do we have to come back?” and she said in 1 year! I was surprised … how little interest the doctor seemed. She is like some doctors who are doctors because they make good money not because they care about their patients! The worst experience I have ever had!

About a year and three months ago, I went in for glasses and contacts. Several weeks later, I went in to pick up the glasses and couldn't see through them. They were remade per doc. Several weeks later, I went in to remade glasses and couldn't see through them. Doc decided I needed daily contacts, so I forwent them due to price. A few months later, I called back to see if my glasses were coming in--i was told they were having problems with insurance. A few more months went by and I wrote them off and said I'm done with that place, I won't be back. In December of 2024, I get a call to schedule an appointment. I told them no thanks and elaborated on the visit a year before. They told me there was new management and a lot of changes if I wanted to give it another shot. I thought why not, sure. They scheduled me to y request on MLK. I get a call the Friday before saying they need to reschedule me. So I rescheduled to today. I keep getting automated messages about checking in to previous appt and updating insurance, but sure technical glitches maybe. Road construction everywhere made it a struggle to get in today, but I made it. The lady by the window was obviously upset about something because she glared at me a few times then couldn't be bothered with small talk I guess. The other receptionist called me over, I was pointed out fees..... Nah, I'm heading to Eye Mart. I'll figure out my vision there.

What I love about this place is how important to them they make you feel. You are not just another patient, you are the patient. When the Doctor or Tech is working with you, you feel as if there is no one else waiting, and they intend to handle all of your concerns. When you consider the number of patients they are dealing with, that is quite an achievement. I strongly recommend this service. Their high skill level is demonstrated in every action. Then, to top it off, costs are reasonable. Once again my recent visit demonstrated this. I cannot recommend them more highly.