Oliver Peoples

The level of service provided to someone who is isn't even a customer is amazing. A month ago I needed a couple of screws for my remick glasses. Amy ordered them from Italy a month ago. They arrived at my home in Spokane today. Simply wow 🙏🙏🙏 highly recommend this store for Oliver peoples products. I definitely will be purchasing my Gregory peck frames from Amy and this store. Failed to mention.. No cost. Thank you Amy!

Very disappointing experience at Oliver Peoples. I purchased a pair of glasses for around $500, and to my surprise, the staff didn't even package them properly. I was simply handed the glasses and had to put them into the case myself. For a luxury eyewear brand at this price point, I would expect a much higher level of service and attention to detail. The experience became even more frustrating when I returned to purchase replacement nose pads for approximately $150. When I came back to pick them up, the store couldn't even provide a simple box or pouch to carry them in. Considering the amount spent on both the glasses and accessories, providing basic packaging should be standard. It's not about the cost of the box—it's about the level of customer service and overall experience. For a premium brand, this felt surprisingly careless and below expectations.

I went into the Oliver Peoples boutique in Bellevue to get new glasses, and the experience was frustrating from start to finish. She told me they would only sell me the frame — no lenses — because I didn’t have my eye exam done there. That makes no sense, especially since the Oliver Peoples website clearly lets you upload your prescription and order everything online. On top of that, I had to track down what I wanted myself, and most of what I got from her was simply, “we don’t have that.” No effort to offer alternatives, no attempt to make the process easier, just a flat refusal. It’s disappointing to see a luxury brand lose out on an $800+ sale over something like this. The policy feels rigid and customer-unfriendly, and the service didn’t match the level you’d expect from a boutique at this price point.

Ryan was incredibly attentive and helpful throughout my experience at the Bellevue, WA store. Highly recommend a visit.

Came in to get glasses. Amy was super sweet and knowledgeable. She helped me pick out a cute frame and explained the different lens options clearly. The glasses came faster than expected and Amy adjusted them for me. I can not reccomend this place enough!