Optical At The Swap Shop

I decided to give this office another chance, but per usual the staff is unprofessional. I’ve been seeing the doctor since childhood and have always been satisfied. However, the interaction with the staff are always frustrating.

If i could leave 0 stars i would. Been calling for over a month now to see if my contacts are ready for pick up. Every time I call, the lady on the phone always says she’ll call me back or get back with me and never does. This is very frustrating considering i’ve spend my money and have yet to receive my contacts. Horrible customer service, don’t come here!

I have pretty good service here when I came. My prescription was great and the prescription contact lenses they offer for trial also worked really well. Only thing I would say is I wish that I didn’t have to ask for my prescription and the code to see it, but maybe they forgot to tell me about the code (which is your phone number) to view it. Other than that, everything else was good. 👍🏻 :)

The visit here was great.I am extremely pleased. I have referred family members and friends here over the years and I have never been disappointed. I experienced a new cutting edge technology which is one of a kind.The doctor gave detailed explanation of my scans after the exam. Awesome team! quick and efficient.

I have asked for the last 3 weeks for my prescription for my contacts after my visit and my one week trial period as stated by both representatives at your front desk however I walked into the office on Tuesday and was told it’ll be emailed to me. I have yet to receive said email and I really believe the front desk staff need customer service training because they are very passive aggressive. I’d love to receive my prescription by Friday. I will never return to this location. The doctor is AMAZING!