Such a bizarre experience from the second this whole adventure started. On my first-ever appointment, I was called to the back by a woman who disappeared before I got to her without saying a word. I later figured out that was the doctor -- she never bothered to introduce herself to me. She asked if there was anything new she needed to know about... it was my very first appointment there so everything was new to them. She told me my dry eyes occur because of hormone issues, but I let her know it's actually meds from a heart condition. A few minutes later, she tells me to take some sort of supplement, then seemed surprised that I have a cardiologist when I said I would need to check with my heart team. It was as if I'd not disclosed this to her before. During the exam, she told me I'm not allowed to say two options are about the same. I'm 44 and have been seeing eye doctors for about 42 of those years and have never had a doctor tell me I couldn't say two options were about the same. The whole experience was just strange. Fast forward to today and I've been waiting on contact lenses for a really, really long time. I ordered (and paid for) them somewhere around mid-March. It's currently 5/15/2026. I stopped in once to ask for a status. They said there had been a problem with the prescription but they'd be in "soon". I don't know what the problem was; nobody bothered to call me to tell me, and I don't know what "soon" means. I've since sent emails to both email addresses on their website asking for status -- no response. Now I'm going to have to order them online and pay expedited shipping because I'll be out of town for several weeks and need contacts. The glasses don't have prices on them. They don't take CareCredit. I could go on.
