Pearle Vision Trotwood

I had such a wonderful experience at this office from start to finish. Everyone was kind, welcoming, and professional, and they made me feel comfortable throughout my entire appointment. The doctor took the time to thoroughly explain my eye health and my prescription, answered all of my questions, and made sure I understood everything. It was reassuring to learn that my eyes are healthy, and I left feeling much more confident about my vision and my new prescription. I never felt rushed, and it was clear that the staff genuinely cared about providing great patient care. They helped me find frames that suited me, and the entire process was smooth and enjoyable. This was one of the best experiences I’ve had at an eye doctor’s office, and I highly recommend them to anyone looking for knowledgeable, compassionate care. I’ll definitely be returning in the future!

I typically hate getting eye exams.This was one of the most pleasant exams I've had in years! The front desk staff could use a little fine tuning, however my exam with the doctor outweighed that experience by far! She was extremely pleasant and thorough and explained what she was doing at each step. After my exam I also had a very pleasant experience with the technician who was professional, friendly and a joy. As I stated I ypically dread the entire eye exam process. I would definitely refer people to this office in Trotwood and I have. Best exam experience I've had in Years!

The receptionist was helpful. Dr. Brandon was so kind and addressed my concerns. Ben was understanding and helpful while I was struggling to make a choice. Thank you

First I don’t really like leaving review but this time I will. I always go to Walmart to get my prescription glasses and I told him to get his done there but he wanted to try and see this place that looks better. But I/we made a big mistake. So I wanted to share this experience. So my partner and I went here to get his glasses done on February 7 he really likes the doctor he such knowledgeable and good and a friendly one, then he said he will come back to this place because of the doctor. I did like him to so I decided to make an appointment the following weekend February 14 but it’s a different doctor that’s fine by me coz he is also has some knowledge. As much as I want to give it a good star review for the doctors I couldn’t because of the glasses service or I would say up front representative’s they so unprofessional and can’t do their job after the fact they sell you the expensive frames glasses like my partner he hasn’t recieve his yet up until till now it’s been past 1 MONTH and for my glasses has been past 3 weeks the WORST of them is they never call you for 2 weeks to let you know if the glasses came in. I never received a call , he tried to call them 5x more more likely every day after the normal 2weeks wait no answer or it will take you to voice mail. So he decided to go to the store and they just really don’t care at all because mine came in and never got a call and a lot of alibis that they even blame it to FEDEX. And we stop yesterday to pick up mine they weren’t even open when they were supposed to be during business hours. It’s really a bad experience so Not only do we say we don’t recommend. We also say don’t go or go with your own risk.

The man who helps with check in and tries to sell you glasses was very rude. He was checking on my insurance didn't enter my 2nd insurance to cover the co-pay. Then when I asked what was going on because he was taking so long, he proceeded to tell me I owed a co-pay and when I said no I don't because my 2nd insurance takes care of that. He then started arguing with me and I would be getting a bill and I told him I better not and my nephew took me out of there before I got more upset. Dr. BRANDON was great and helped me immensely and I am grateful to her for caring about me as a patient. She was exceptional.