Optometrist Inside JCPenney Optical serves patients in Atlanta and the surrounding part of Georgia from its office at 4840 Briarcliff Rd NE. Expect a clinical visit here rather than a retail one: exams are offered, but no optical shop is listed. Listed services include contact lens fitting. Insurance accepted includes Superior Vision (4 plans in total). Care is provided by Rajan Thomas, OD. You can walk in without an appointment. Call (770) 496-0485 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
So grateful for the customer service from Bianca when it was time to for new contacts. Bianca was able to use my current up to date prescription and show me with my insurance it would cover it. She was very pleasant, explained in full detail, and answered all my questions. I was down to my last set of contacts and just torn one of them so thank you for all your help.
I was excited to go to the optometrist there, because I made an appt online and I was called numerous times to make sure I was coming. I got there the visit was smooth and Gretchen was nice. I picked out contacts and paid for the balance that my insurance didn't cover. However, the nightmare came after I left when they forgot to ask me for the copay and asked if I can come back. I'm sorry, but good customer service isn't about inconveniencing people, I should know I've worked in that field before. I was told at first they would take my contact order and transfer it to the copay. I don't have a problem paying, but it becomes a hassle when I have to go out of MY way when they didn't do their job. It's almost like my visit was a waste and now I have to start over. Very upset and disappointed.
Bianca provided excellent customer service. I returned after meeting her and each time she's been consistently professional with excellent communication skills. I would highly recommend the location and services.
Pretty bad. Hard to contact even with multiple calls, were supposed to fax Rx to another optomistrist but that never happened, usually only staffed by 1 person so it can get backed up, a person in front of me in line today has been waiting a month for glasses but was never called, called many times, had to drive in, but the office had no records of it.
I had my eyes checked and got new glasses in June 2016.The Doctor checked my eyes with my old glasses on,when i questioned him about it he said this is my way to check your eyes.I have never been able to wear the glasses and my insurance won't pay again until June 2017.My advice is never go to JCpenny Optical.
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