Optometrist Inside JCPenney Optical

Love, love love this store. Well organized and the employees are professional, polite and acknowledge each customer. Ended up in the store to return a few items and the process was quick and seamless. I decided to buy a pair of leggings for my daughter, and it seemed like each one of the cashiers that I went to had some type of technical issue and I was directed to go to the men’s department. So I went to the back of the store to purchase my item and still waited a while. The entire process took about 15 to 20 minutes and there was no line. Very disappointing that’s the only reason I gave the four stars. This store is extremely well kept and I would shop there again, but there’s something happening with the checkout process.

JCPenney is my favorite place to shop!!! Great deals and styles!🤩😍 Check out my complete outfit from JCPenney and some steals I found last week.

Running good Black Friday deals right now. The store has a large selection of clothing for all ages. Convenient location

I placed an online order for almost $200 worth of back-to-school clothing for my nephew who lives in Georgia (I live in another state). Everything seemed to go smoothly, and I even received an email the day before pickup stating that my order was ready a day early. Unfortunately, the experience went downhill as soon as his grandmother arrived at the store to pick it up. The pickup area/system was not functioning properly, and she had to wait more than 20 minutes while employees searched for the items. To make matters worse, several clothing items were missing from the order, including some of the more expensive pieces, and they were not even in the bags. What was most disappointing was the complete lack of apology or acknowledgment for the inconvenience and excessive wait. What should have been a quick and simple pickup turned into nearly a 40-minute visit for an order that was supposed to be prepared and ready for pickup. The customer service at this location was extremely disappointing. After spending nearly $200 and going through this experience, I will never shop at this location again and cannot recommend it to anyone. JCPenney needs to seriously improve both its order pickup process and the level of customer service provided at this store.

Undercover asset protection pretending to shop walking by me over and over it's so obvious. Stop racial profiling and stop following customers around the store and let us shop in peace. Management asking if I need help over and over then telling me another associate could help is not helpful. That's why sales are down no body wants to shop under racial profiling and harassment. Walked out so irritated. I'll spend my money somewhere else.